Remote Customer Service Rep
Resume:
**/**** - **/**** ******** SERVICE REP
NATIONWIDE DEBT DIRECT LLC, Frisco, TX
Inbound and outbound calls from clients and prospective clients. Completed background checks when needed.
Handled retentions and escalation calls.
Training of new employees.
Problem solving with clients located anywhere in USA. Assisted marketing department.
09/2010 - 09/2012 Nanny/Household Manager
Hendrix family, Dallas, TX
Full time nanny to 4 children while I brought my son making it 5 children total, ranging in age from 9 years old to 3 months old.
Kept the kids on a schedule that included specific times for eating (I made and fed them breakfast, lunch, and dinner), naptime (the younger kids and the older kids would use that time to have educational activities with me when not in school
(summer).
Educational activities.
Outdoor activities.
Transportation to/from school, various activities. 11/2002 - 07/2008 Insurance Agent
Nase, Dallas, TX
Pass state exam to be licensed to sell life and health insurance. Sold private life and Health insurance, from company leads as well as my own marketing.
Customer service to all clients post sale.
Training to new agents in the company.
11/1998 - 10/2001 Inventory Management Specialist
Bombardier Business Jet Solutions, Dallas, TX
Worked in It department.
assisted technicians.
I handled the phones and regular secretarial duties. Developed a process to use for assistance from the IT department for technical problems with computer / fax / copier problems as well as software problems. Investigated outsourcing choices for anything outside or beyond our IT dept. capabilities.
All purchasing: all computers, copiers, faxes, and software for the entire company. All returns, warranty returns.
MICHELLE WESTWOOD
201 n shady shores, 44
Lake Dallas, TX 75065
Phone: 940-***-****
Email: **********@***.***
Objective
Seeking a position that will allow me to utilize the skills learned from education and previous work experiences. Additionally, this will allow me the opportunity to learn and grow even more within that role. I am searching for a career, not just a job.
Ability Summary
Employment History
All non warranty repairs and replacements.
All warranty purchases, licenses.
Ensured compliance for all warranties and licensing. Development of an inventory management process.
Learned Inventory Management software and trained the software to some of the managers at my specific location as well as two others. Implemented above inventory management software and process. Located printers and materials for barcoding to go with inventory management software.
Developed a system to get every piece of equipment and software in the system. I was the only one in the company to work with all inventory, covering my location as well as two other locations.
09/1995 - 10/1998 IT Dept.
King ComputerSearch, Dallas, TX
Answered incoming calls.
entered information, key points from resume into database. Edited and corrected, improved resumes.
Assisted recruiters as needed.
Company monthly bulliten board
Created reports for owner and sales department.
Created reports for payroll department.
Hospital Administration
Master's Degree
Kaplan University, online, TX
During my last semester I dropped for the semester as my mother's health declined and I was needed to care for her. At that time I had a 4.0 GPA. I was caregiver for both my father and then mother as they became I'll and passed away (2013 and 2015).
Psychology / Political Science and History
Bachelor's Degree
University of North Texas, Denton, TX
Education History
Occupational Licenses, Certificates and Training
Honors & Activities
basic computer skills, faxing, typing, 10-key. I have worked with various types of software, some specific to the job/position I had and some general (word, excel). I am always able and excited to learn more. Additional Information
Detailed References
Janet Hendrix, previous employer
Hendrix family
*************@*****.***
Natalia Corres, previous employer
King ComputerSearch
*******@*************.***
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