HR Manager

Manuel Montoya

HR Manager

************@*****.*** • 914-***-****

LinkedIn • CA, US

Summary

Accomplished and result-driven professional with proven track record of overseeing HR policies and procedures and effectively managing and supervising department staff. Demonstrate expertise in directing a wide range of human resources responsibilities; including tackling, prioritizing, and delegating tasks to staff. Skilled in partnering with management teams to build employee-centric cultures that promote positive morale and optimize productivity. Possess exceptional communication and interpersonal skills; adept at guiding and coaching employees to achieve success.

Areas of Expertise

HR Operations Management

Strategic Planning

Employee Relations

Payroll Administration

Performance Management

Policy Development

Workforce Planning

Training & Development

Team Building & Leadership

Professional Experience

Security Industry Specialists Inc. Culver City, CA 2019 – Present

Human Resource Manager, 2022 - Present

Oversee HR operations across locations, leading a team in providing expert guidance and strategies to resolve employee relations issues. Collaborate with internal departments and subject matter experts to deliver actionable plans and advise leadership on performance management, recruiting, retention, compensation, development, engagement, and culture. Evaluate HR Generalists' quarterly turnover analysis and develop retention action plans. Guide the resolution of complex employee relations issues and minimize legal risk. Administer the investigation process and resolve complaints with federal agencies, coordinate unemployment claims and legal matters, achieving favorable outcomes.

●Successfully reduced turnover rates within the HR department by implementing effective retention strategies.

Human Resource Generalist, 2019 - 2022

Provided expert HR guidance to multiple state clients through in-person or virtual meetings, ensuring resolution of employee relations issues. Trained management and employees on HR policies and processes, and advised on handling of employee relations issues. Investigated and resolved employee complaints with leadership and federal agencies. Reviewed quarterly turnover reports and developed retention plans collaboratively with leadership. Coordinated unemployment claims and legal matters, representing appeals when needed.

●Established and led the training program for new HR Generalists resulting in an increase in their productivity and performance.

Opal Group, New York, NY 2018 – 2020

Human Resource Coordinator Human Resource Consultant

Executed complete US and international recruitment, managed leaves of absence, worker's compensation, and COBRA, and scrutinized/ revised HR documents to ensure compliance with employment laws. Supervised payroll administration, mediated between management and employees, organized employee activities and programs, and fulfilled other HR responsibilities as needed.

●Reduced health insurance costs for all employees by purchasing new health, dental, and vision insurance plans, maintaining coverage without compromising quality, resulting in 15% savings in company healthcare expenses.

●Improved diversity by 40% through strong recruiting skills.

CSavor Corporate Catering, New York, NY 2016 – 2017

Human Resource Manager

Established HR Department for five client locations, supervising all HR operations including succession planning, coaching, and employee relations. Executed full-cycle recruiting, directed the training and development of staff to ensure high morale and preserve company culture, and administered payroll, benefits, risk management, and worker's compensation. Guided management on workforce coaching, staff issues, and disciplinary measures, while ensuring compliance with local, state, and federal laws. Oversaw the annual review process for all staff and management.

Additional Experience

Human Resource Generalist, AirSea Packing Group, Long Island City, NY

Assistant Manager, Bed Bath & Beyond, Cost Plus World Market, & Harmon Stores New York, NY

Education

Bachelor of Science in Human Resource Management

Columbia Southern University Orange Beach, AL

Licenses & Certifications

SHRM-SCP- Society for Human Resources Senior Certified Professional

SPHR-Senior Professional in Human Resources

PHR-Professional in Human Resources

SHRM-CP-Society for Human Resources Certified Professional

Wicklander-Zulawski Workplace Investigative Interviewing Strategies for HR/ER Professionals

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