Service Representative Enrollment Specialist
Resume:
PETER DANVILLE, JR
Email Address: ***************@*****.***
https://www.linkedin.com/in/peter-danville-jr-193348204 CAREER OBJECTIVE:
Looking for an entry-level role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector. CERTIFICATIONS:
JNCIA - Junos
APRIL 2023
https://www.credly.com/badges/5dd075b5-1069-409e-9e95-7e073e1b7331/public_url
● Networking Fundamentals
● Junos OS Fundamentals
● User Interfaces
● Configuration Basics
● Operational Monitoring & Maintenance
● Routing Policy & Firewall Filters
EXPERIENCE:
WTW - Via Benefits / Pre-enrollment Specialist, Temp. SEPTEMBER 12 - DECEMBER 7, REMOTE
● Kept accurate medical records of all interactions, including customer names, addresses, phone numbers, and credit card information
● Walked through website navigation with customers to help enroll them into a health insurance plan
Liveops Inc. / Customer Service Representative
JANUARY 2022 - JUNE 2022, REMOTE
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Responded to customer requests for products, services, and company information.
● Developed community reputation through a commitment to customer satisfaction and strong client relationships.
Kroger Co. / Supervisor
MARCH 2015 - DECEMBER 2021, ATLANTA, GA.
● Maintained a high level of morale and teamwork on the production floor
● Provided professional, friendly, and engaging service on a consistent basis.
● Employees are coached and counseled to ensure that each work process is carried out in accordance with company policies.
● Performed minor repairs on equipment to keep jobs on track and alerted the executive department when major machinery failures occurred. EDUCATION:
Abeka Christian Academy Georgia State University
High School Diploma Partial College
JANUARY 2011 - MAY 2015 AUG 2016 - JUNE 2017
ADDITIONAL SKILLS:
● Strong written communication skills
● Team leadership
● Computer skills
● Adaptable
● Reliable
● Ability to work independently
Contact this candidate