Desktop Support Technician II
Resume:
ALVARO PIZARRO
Senior IT Technician
With over a decade of experience as a Senior IT Technician, I possess extensive knowledge in providing technical support to users and resolving complex issues. I am proficient in various operating systems and software applications including Windows, Office Suite, and cloud-based solutions. I have some expertise in network management, troubleshooting hardware and software installations. Throughout my career, I have demonstrated exceptional problem-solving skills, a customer-oriented attitude, and strong communications and interpersonal abilities. My aim is to provide outstanding IT solutions that meet the needs of end-users and organizations.
Contact
Address
Fountain Inn, SC 29644
Phone
*************@*******.***
Skills
Attention to Detail
Dependable and
Responsible
Cultural Awareness
Teambuilding
Problem-Solving
Bilingual
Motivated
Work History
2016-03 -
2023-04
Sr. Desktop Support Technician II
Automobile Insurance Bureau, Boston, MA
Diagnosed and troubleshot hardware, software
and network issues.
Managed end-user accounts and permissions in a
hybrid Active Directory-Office 365 Azure
environment, overseeing correct provisioning of
access rights in accordance with security best
practices and IT policies.
Deployed Zero Day, critical, and important
patches using Manage Engine Endpoint Central
11 to Laptops, PCs, VMs and Servers across the
network.
Assisted all users with Remote Desktop Support via RDP and VMware using Cisco AnyConnect.
Transitioned and migrated data for 50 users from Windows 7 to Win 10 using Microsoft Deployment
Toolkit.
2014-01 -
2016-01
Sr. Desktop Support Technician
Santander Bank US, Dorchester, MA
Identified negative hardware performance trends
and common issues afflicting systems, reporting
findings for remediation.
Collaborated with business partners and internal stakeholders to optimize scheduling of repair and
Software
Active Directory
Office365
Manage Engine
Symantec Endpoint
DUO Mobile
VMware
Cisco AnyConnect
ConnectWise
Malwarebytes
DNS,DHCP,LAN,WAN,WAP
Windows Server
Windows XP,7,8,10,11
FM Audit
IP Phones - Cisco - Mitel
iPhone - Android
IP Printers
Umbrella
Veeam
upgrade jobs, minimizing resource availability
disruptions.
Ensured a smooth transition from Windows XP to
Windows 7 by testing and building solid images.
Provided remote and face-to-face support for
five offices totaling 1300 employees.
2011-10 -
2013-12
Junior System Administrator
Tremont Credit Union, Braintree, MA
Provided remote support to C-Level users using
LogMeIn, GotoAssist, ShowmyPC, phone, Cisco
VPN Client and via email.
Reduced hardware spending by $20000 through
implementation of upgrade project for 20
laptops.
Assisted with Disaster recovery, Business
Continuity, audits and procedures.
Managed infrastructure upgrades, analysis and
resolution of end user hardware and software
issues
2009-01 -
2009-12
Desktop Engineer
ACS Services, South Easton, MA
Delivered remote and onsite technical services,
including upgrades, repairs, troubleshooting,
account management, and general
maintenance of printers, servers, PCs, and
laptops.
Encourage client retention through provision of
superior customer service and increased
availability on weekends and off hours.
Exposed and trained in all Windows Family from
win98 through Windows 7.
Education
2001-09 -
2003-08
Associate of Applied Science: Computer Networking
and Telecommunications
ITT Technical Institute - Norwood, MA
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