Service Representative Data Entry
Resume:
T A M E R A
A N T H O N Y
*******@*****.***
Fort Wayne, In 46806
PROFESSIONAL SUMMARY
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Well-organized and knowledgeable csu able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. SKILLS
Service upselling Provider identification
Multi-line telephone operations Refunds processing Team development Call center procedures
Call escalation Data entry
Problem resolution Customer service
Customer consulting Member account management
Account updating Researching
Staff training Conflict resolution
EXPERIENCE
Senior Cse, R1, Oct 2020 Current, Fort Wayne, In Billing and coding customer service representative Maintained correspondence with customers with professional communication and rapport building.
Trained new staff members on standard call center procedures, tools, and resources while speaking with customers.
Handled customer inquiries, complaints, billing questions, payment extension, and service requests.
Enhanced team performance through coaching, development, feedback, and effective communication.
Met and exceeded daily service quality and performance goals. TA
Jun 2009
Determined charges for services requested, collected deposits or payments, and arranged for billing.
Completed calls and followed scripts to maintain good call control. Referred unresolved customer grievances to designated departments for further investigation.
Volunteered for and tackled new assignments and tasks to ease staff member burden. Customer Service Representative, Aetna, Nov 2015 Aug 2020, Fort Wayne, In Customer service representative. I handles all gas accounts and retiree retirement accounts! Took payments and made sure customers had a wonderful experience with the Aetna health network
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies. Directed phone calls to shorten service time and steer conversations towards targeted solutions.
Answered incoming calls and assisted customers with questions. Addressed customer concerns and complaints and resolved issues promptly. Used upselling and cross-selling techniques to provide solutions to customer issues. Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
EDUCATION
High School Diploma
Paul Harding high school Fort Wayne, In
Graduated with honors.
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