Data Entry It Support

ALFREDO LOAIZA

Birth: **/**/****, CARACAS-VENEZUELA. Mobile: +1-516-***-****

Home Address: ** ******** ******, ********, **. Email: *******.********@*****.*** PROFILE

Systems engineer with 12 years of professional experience in the IT area, capable of addressing a wide variety of challenges with a focused and creative approach. Highly effective in problem solving and decision making through process optimization, best practices, teamwork and continuous learning, with the contribution of my knowledge and work experiences. PROFESSIONAL EXPERIENCE

Remote IT Support

Engineer

Jan 2018 - Actual

Abamia S.`a r.l. Weimershof Luxembourg

(Reference: Larry Guerra ****@******.**)

• Guarantee the continuous availability of the infrastructure through good planning and implementation.

• Performing routine maintenance tasks.

• Detection and resolution of incidents at levels 2 and 3.

• Updating of systems and fault control in hardware or software.

• Installation and maintenance of systems and user access.

• Response to customer problems.

• Execution of functional tests, verifications and validations.

• Analysis of customer requirements and needs.

• Internal documentation related to applications, user manuals, equipment configuration and maintenance.

• Effective management of assigned systems projects, for their correct execution in a timely manner. Solutions Specialist and

Administrative

Applications

Sep 2014 - 2016

DIRECTV LA. Caracas, Venezuela

(Reference: Alejandro Romero +54 9-11-276*-****)

• Planning, construction and implementation of technology solutions for the core processes of the business.

• Management and monitoring of DIRECTV central system for Puerto Rico, Venezuela and Caribbean Islands markets.

• Run management (Incidents, Requirements and Issues in 2nd and 3rd tiers).

• Documentation and elaboration of Cases of Use for operational processes of the organization.

• Change management in test environments and production environments.

• Integral project management of assigned systems, for their correct execution in a timely manner.

• Structuring administrative reports and business rules. Advisor of

Administrative

Applications

Jun 2011 - Sep 2014

MS21 Consulting C.A. (outsourcing of DIRECTV). Caracas, Venezuela

(Reference: Ana Maria Guzman +57-312-*******)

• Monitoring and control of applications, services and core processes.

• Research, diagnosis and resolution of incidents. Problem management.

• Structuring administrative reports and business rules. Solution Certifications.

• Change Management, Testing tools management in a development environment and QA. System Analyst

Sep 2009 - Mar 2011

C.M.D, C.A. Caracas, Venezuela

• Database administration.

• Monitoring of service operation and reports management.

• Management of user accounts.

• Creation of operations manuals for users.

• LAN/WAN communications support.

EDUCATION

Systems Engineer University Santa María. Caracas, Venezuela. 2009. Degree in Science High School Colegio Nuestra Señora de Lourdes. Puerto la Cruz, Venezuela. 1998. ADDITIONAL

Skills

• English proficient, Spanish native.

• Pc, Mac, Linux Platforms

• Microsoft Office, MySQL, SQL Server, Oracle, Php, PhpMyAdmin, HTML, SAP, Dreamweaver, Toad 10, WcfStorm, soapUI

• Visual Basic, .NET, C++, JAVA.

• Jira, Maximo.

Project Managements PPM, Entity-Relationship model, Flow Charts, UML Charts, PERT-CPM, Gantt, Microsoft Project. Special Courses

• ITIL V3 Foundation Course, DIRECTV, Caracas (2012)

• CCNA Cisco Networking System. “Muelles de Alejandría”, Caracas – Venezuela. (2007)

• JAVA Programming. “Centro de Enseñanza Asistida por Computador”, UCV, Caracas – Venezuela (2006)

• English Course, basic and middle level, Richland College, Dallas, Texas – EEUU (1999-2000)

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