Sai Kondal Rao Karri

Contact No: +1-216-***-**** adwp0g@r.postjobfree.com linkedin.com/in/sai-k-a47302202

Experience Summary:

Currently working as Production support engineer with 2+ years of Experience.

Proficient skills include Technical Support, Change Management, ServiceNow, PowerShell, Problem Management, Incident Management, em7, Orion, Dynatrace, AppDynamics - Monitoring tools, knowledge of tool usage, logs review, dashboard, Troubleshooting, Agile Methodologies, ITIL.

Develop, implement, maintain, and execute scripts and performance monitoring.

Monitor, document, and report on performance Monitoring results to management and project teams to support release readiness of products or product features.

Having Oracle, SQL Database experience.

Familiar with UNIX, Windows, and Linux.

Suggest creative and active solutions for problems.

Worked as key member for requirement analysis and understanding the business needs.

Attending Daily Client Status Meeting and preparing MOM for Team.

Having a short exposure to Development provides an upper hand in Environment set up and debugging.

Familiar with Microsoft Azure with Cloud platform.

Familiar with Jams batch jobs process and fixes.

Support experience for Java/J2EE/Spring/Spring boot-based applications.

Technical Skills, Relevant Coursework:

Programming Language: C, core java

Web Technology: HTML5, CSS3, JavaScript

Framework & Libraries: Bootstrap 4, jQuery, Node.js, Angular.

Database: Microsoft MYSQL, Oracle SQL.

Tools: Microsoft azure, App Dynamics, Orion, Dynatrace, JAMS.

Operating system: Windows, UNIX

Coursework: Java, Operating System, Computer Networking, Internet of Things (IoT), Database Management Systems, Data Mining.

Communicates confidently and effectively, works effectively in a team, Good Problem-Solving Skills, Public Speaker, Excellent writing and speaking skills.

Education:

Cleveland State University, Cleveland OH GPA: 3.48

August 2021

Master of Science in Computer and Information Sciences

Malla Reddy Institute of Technology, INDIA

May 2019

Bachelor of Engineering in Computer Science and Engineering

Professional Experience:

Production support engineer Tata Consultancy Services Credit one bank Las Vegas, Nv. Feb 2022 – March 2023

Worked as a production support engineer to Develop, implement, maintain, and execute code and scripts and performance monitoring. I monitor networks through Dynatrace, App Dynamic, SolarWinds, and EM7, logging errors, and implementing solutions while performing Tier Three Technical support, handling job failures and incident management. And address and coordinate incident management bridge calls with on-call support application teams, respond to critical incidents within SLA, maintain communications with upper management and monitor the servers in F5.

Web Developer Tata Consultancy Services Citi bank Irving, Texas. September 2021- Feb22

Worked as a web developer to Created applications by using jQuery and HTML and angular Extensively used for creating reactive forms and doing form validations and creating new components and classes.

Software Developer Intern WB Solutions Tampa, Florida. Jan 2021 - May2021

Order Management application is part of the web application suite, which is utilized for reviewing, reporting, maintenance, and data correction. Order management application is utilized to manage the orders scheduled and processed by ordering, inventory and activation engines. This application gives the ability to review the audit for a particular order, delete the order, and manipulate the order route. Technologies used: JSP, JavaScript, jQuery, HTML, CSS.

Academic Projects:

IoT Security: Classical Cryptographs:

Cryptography is processing data into unintelligible form without losing any original data. one of the keys to cryptography is the encrypted text must be retrievable to its original text after it’s been decrypted.

Amazon Product Recommendation Systems based on Reviews:

It is based on the Model Based Collaborative Filtering in which the reviews are taken as the parameter. It uses Data cleaning, Data Processing, Clustering the data techniques for this project.

Face Recognition:

It is a way of identifying or confirming an individual's identity using their face. It can be used to identify people in photos videos, or in real-time and category of biometric security.

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