Service Representative Customer Support

James Whatcott

208-***-**** – *****@********.***

Work Experience

Sales Development Representative (SDR) April 2022 - March 2023 Clientbook Inc. Lehi, UT

● Got promoted to SDR 2 within first 3 months

● Qualified and developed business relationships which led to over $130K in ARR during tenure

● Trained in B2B SaaS selling fundamentals such as cold calling, lead management, and objection handling.

Teaching Assistant - Dramatic Structure & Analysis, Voice Diction Jan 2021 - Jan 2022 BYU-Idaho Theatre Department Rexburg, ID

● Taught several lectures and led many discussions on complex theatre topics to undergraduate theatre students

● Graded dozens of comprehensive dramatic analysis papers and IPA fluency assignments

● Lead group demonstrations in voice diction exercises

Sales Operations Intern Jan 2019 - Mar 2019

LinkSquares Boston, MA

● Trained in Outreach, Salesforce, Gong.io, LinkedIn Sales Navigator, Lead IQ, and Datafox

● Cold called and emailed legal executives, qualifying them for demos of company software

● Researched potential advertising opportunities for the Marketing team and helped prepare for major legal conference

Customer Service Representative May 2019 - August 2019 Ardent Pest Control Rexburg, ID

● Received multiple five star Google reviews from customers for excellent customer support

● Upsold customers on additional pest control services provided by Ardent Pest Control

● Assisted customers with service concerns, pest control information, and other services we provided

Education

Bachelor of Arts in Theatre Studies Graduation: April 2022 Brigham Young University - Idaho Rexburg, ID

● Minor in Business Management

● Activities & Societies: Student Snow Society, Collegiate Singers

Educational Projects

Student Director - Directing I & II September 2021 - April 2022 BYU-Idaho Theatre Department Rexburg, ID

● Plays directed: Barefoot in the Park, Macbeth Murder Mystery, Serving Elizabeth, and The Wild Duck

● Designed costumes, lights, sound, scenery, and props for all four productions

● Directed student actors, coaching in effective character development and choices

Assistant Director/Dramaturg - The Servant of Two Masters July 2021 - April 2022 BYU-Idaho Theatre Department - Snow Drama Theatre Rexburg, ID

● Directed undergraduate students in Italian comedic improv theatre styles

● Created a lobby display to educate participating patrons

● Wrote and compiled research packets for student actors

Co-Founder Jan 2020 - Mar 2020

Uli Co. Rexburg, ID

● Started a small jewelry business on the campus as part of Integrated Business Core Program

● Generated over $4,000 in Revenue with a 90% Gross Margin in 2 months

● Served as CHRO and VP of Sales

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