Jamesia D. LeCato

Address: *** ***** *** ****** *****, Delaware 19901

Phone: 484-***-****

Email: adwp02@r.postjobfree.com

Objective: To obtain a position working with you and your company which will utilize the combination of my dedication and leadership skills. My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business.

Education:

March 2010 - May 2011, Transportation Communication International Union, Washington D.C 20032

• Course of study emphasizes Transportation Systems and Office Technology

• Understanding of manifests, timetables and routes

• Ability to use The Official Railway Guide, The Official Railroad Equipment Register and The Brakeman Switchman Handbook

• Familiar with passenger and freight railroad safety, both yard and mainline

• Customer service skills are to a tee

• Willing and able to work weekends and holiday shifts

• Knowledge of food preparation and sanitary/safety procedures

• Occupational Safety and Health Administration (OSHA 10)

March 2009 - March 2010 Keystone Job Corps Center, Drums PA 18222

• Completed Office Administrative, GED

• Microsoft Office Suite (Word, Powerpoint, Excel, Access)

• Highly organized, with proven ability to meet deadlines

• Work well as a team member as well as individually

• Possess excellent customer service and telephone skills

Acquired knowledge in Red Cross/ First Aid:

• Preventing Back Injuries

• Ergonomics

• Preventing Slips, Trips and Falls

• Your Heart Matters

• Managing Stress

• Workplace Violence Awareness

Employment and Experience

May 2014- July 2016 Amazon.com Middletown, DE

Stow Inbound Process Guide:

My team and I of are responsible for getting Amazon customers their orders. I’m also responsible for ensuring that they have properly trained people, and that their needs are addressed so they can focus on their jobs. Our key areas that we always focus on are the safety, quality, customer experience, and productivity of department.

Pallet jack experience

Knowledge of using a hand scanner and 2-way walkie system

Communicates effectively

Streamline logistics in the operation through the implementation of standard work and team leadership

Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

Proactively identify and lead process improvement initiatives and Lean tools

October 2013- March 2014 Dover Downs International Raceway Dover, DE 19901

Pit Stop Counter Attendant

•Follows all relevant policies and procedures

•Communicates effectively with co-workers, supervisors and guests

•Works safely, following all established

•Provides exceptional customer service

•Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.

•Totals bill and accepts payment or refer patron to cashier.

•Presents menu, answer questions, and makes suggestions regarding food and service.

•Washes dishes, pots, pans, prep equipment, and food containers.

•Maintains kitchen equipment as needed.

October 2012 - October 2013 Royal Farms # 158 Ellendale, DE 19941

Food Service & Customer Service Associate

Food Service: Responsible for producing quality food service items to all customers

•Responsible for food service preparation.

•Responsible for producing food service items to the customer's satisfaction according to time requirements set by Royal Farms (must be "FAST")

Customer Service: Responsible for efficient cash register operations.

•Must be accurate and maintain excellent cash controls.

•Must be certified by Royal Farms in the "Whatever it takes" customer service requirements.

•Must be able to work the lottery machine and other customer register related machines or equipment.

•Must be able to enter shift information into the back office computer accurately.

May 2011 - September 2012 Stanley Steemers, Emigsville, PA

Carpet Cleaning Technician (Crew Chief)

•To assist the crew in all duties necessary to provide quality carpet and upholstery cleaning; or tile and grout cleaning.

•Set up the van at the job site using the proper set-up procedures.

•Productively and safely move furniture to prepare the home for cleaning.

•Assist in cleaning when Crew Chief is performing other job responsibilities.

•Apply protection and deodorizers; or agents and color seal to carpet and furniture or tile and grout.

•Wipe all baseboards.

•Finish out carpeting(rake) after cleaning and other services.

•Account for return all cleaning too,s and cleaning agents, hoses, chemicals, etc. to the truck before departure from the customers home.

•Clean vehicle at end of each day.

•Proper inventory of blocks, pads, spotting agents and retail items on truck.

•Inform customers about and sell retail items. Uphold all company safety policies.

•Assist in backing of van using proper backing procedure.

•Uphold all company policies and procedures.

January 2011 - March 2011, Republic Airways: Frontier Airlines, Arlington, VA

CSA (Customer Service Agent Above Wing)

•Ticketing customers, passenger check-in and assistance, including curbside check-in, oversize bags and providing wheelchair assistance.

•One-on-one customer problem solving determines and communicates any passenger capacity or weight restrictions.

•ASR close out process

•Perform light cleaning of the aircraft cabin.

•Complies with all Federal Aviation Regulations that pertain to the function

•Ensure the captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed.

Contact this candidate