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Garden Associate Customer Care

Location:
Lancaster, CA
Salary:
19.00
Posted:
April 22, 2023

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Resume:

Cheryl L. Barkefelt

***** ******** **

Lancaster, CA 93534

661-***-****

Objective: Organized, hardworking, and driven with managerial background looking to obtain a position within a company to utilize my diverse skills and experience. Accomplished leader in marketing and visual displays with a proven history exceeding goals and achieving high company satisfaction.

Skills:

● A successful leader managing and promoting to achieving store success.

● Identified and maximized sales opportunities, increased customer retention utilizing valuable industry experience.

● Successfully executed Visual and Marketing changes to promote company vision.

● Lead recruitment and training of new hires.

● Experienced in both retail and warehouse, BOPIS & MPOS effectively. Adept In managing all daily operations.

● Sound organizational skills and the ability to manage multiple tasks without compromise of quality of service.

Work Experience:

Bath and Body Works

04/2019 to 01/2022

Position: Sales Management Leader

Responsibilities: Daily store operations, open to close. Driving sales by conversion, Managing sales floor and sales team. BOPIS & MPOS. Scheduling, payroll, hiring, and new hire training. Executing visual and marketing changes/floor sets as Brand Leader. Shipment receiving and processing as well as moving product to and from offsite storage. Coaching associates while utilizing open communication, open/close registers, change orders, office supply and bag orders. Maintaining inventory management and rotation of product.

Dillards

10-2009 to 01-2011 Fragrance Counter

10-2014 to 04-2017 RTW

04-2017 to 04-2019 Home Business Manager

Position: Business Manager Home Department

Responsibilities: Oversee all department operations. Sales (maintaining SPH) managing sales team. Promoting a positive environment with open communication, training & product knowledge. Scheduling, inventory management, shipment processing and stocking. Creating visual displays and executing marketing changes/floorsets. Maintaining contact with vendors, assisting in event coordination, handling customer care issues. Marking Items out of stock, damaged, or theft. Returns, exchanges. Assists in all departments. BOPIS & MPOS knowledgeable.

Ulta Beauty

01/2011 to 08/2012

Position: Counter Manager & Lead Arch Expert Benefit Cosmetics Responsibilities: Counter lead. Successfully exceeding sales plans. Customer retention through rebooking salon appointments. Professional facial waxing, brow waxing, makeup tutorials, and demos. Scheduling, associate training, shipment and stocking. Maintaining DCA standards.

Orco Construction Supply

08/2005 to 10/2006

Position: Warehouse & Counter Clerk

Responsibilities: Transferring product to and from company stores. Expediting accurate and complete orders in an efficient manner. Counter sales. Pulling orders for pick up and delivery. Contacting customers and vendors as necessary. Oversaw and deliver to construction sites. Forklift, Pallet Wrapper and Pallet Jack capable. Load and unload delivery trucks.

Home Depot

01/2002 to 08/2005

Position: Millwork Expeditor

Responsibilities: Special ordering doors and windows. Daily contact with vendors and customers. Coordinating installs and inspections. Inspection of merchandise received. Processing returned damaged inventory with a 24hr turn around. Retrieving financial loss from damaged or timed out merchandise. Provided home inspections for potential defects in products or installation issues. Handled all customer care issues. Front End Line Manager, Phone Operator, and Garden Associate.

Education:

Western Beauty Institute, Lancaster

11/2007 to 05/2009

Program: Esthetician

License: Z 84826

Palmdale High School-1995

Program: High School Diploma

References

Stephanie Johnsick

Former Store Manager

661-***-****

Kathleen Lennon Cheyenne Sills

Former Assistant Manager Former Co Supervisor

661-***-**** 661-***-****



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