Service Representative Customer

STEPHANIE L. JONES

*** *. ***** ********, ** ****6

Phone: (816) 591--4528

Email: ****************@****.***

CAREER PROFILE & HIGHLIGHTS

Driven, decisive, and self-motivated, Call Center Customer service, office administrative experience. Desires to continue a rewarding career opportunity to utilize and advance current specialized skill set to contribute to the overall goals and success of this institution and its clients.

SPECIAL SKILLS & ABILITIES

Supervision and localized training of customer service reps. Possess high computer proficiency, talent in operation of general office equipment including fax machines, copiers, and printers, and advanced communication skills.

PROFESSIONAL EXPERIENCE

Cenikor Foundation

LEAD HOUSE MONITOR 2021 – PRESENT

Assist with supervision and direction of House Monitor Staff, reporting any concerns or staff issues immediately to the Facility director.

Lead weekly meetings with House Monitors and communicate appropriate information

Understand Sober Living concepts and how to work with residents to include participating in the Sober Living Modality.

Monitor resident recovery progress by using the Electronic Health Record (HER) to ensure resident participation in recovery support groups.

Assists with training newly hired House Monitors to ensure and effective onboarding process. Assist with ongoing trainings as assigned

Other duties as assigned

HCSC (DEAR BORN/BLUE CROSS BLUE SHIELD) DENTAL 2018-2021

Receiving incoming calls to verify dental coverage

Explain benefits and coverages to members and providers

Review claims and submission process

Xcel Energy 2017- 2018 ASSOCIATE I* CUSTOMER CONT CTR

AMATechTel – Amarillo, TX 2014 - 2017

Credit and Collections Specialist/Customer Service Representative/Level 1 Tech Support

Work with customers to resolve payment issues, set up arrangements and advise of what options are available to them.

Completed various operations with accuracy and adherence to established guidelines and policies.

Played a critical role in providing an interface between clients and business by answering customer inquiries and proactive problem-solving.

Answered incoming phone calls and responded to the needs of the caller in a professional manner.

EDUCATION & PROFESSIONAL DEVELOPMENT

National American University-

Currently obtaining - Bachelor’s Degree – Business Management (GPA: 3.5) Estimated graduation date – On hold-

Ultimate Medical Academy- Tampa, FL

Health Sciences Associate's Degree - Pharmacy Technician (GPA: 3.72) 08/06/2013

Diploma - Pharmacy Technician (GPA: 3.72) 01/12/2013

Course Practicum: Completed extensive, hands-on pharmacy-technician practicum, including: Measuring systems & calculations; utilizing appropriate equipment to develop accurate prescriptions & maintain a safe working environment; compounding pharmaceutical products and utilizing emulsions & elixirs.

PTCB Certified #10012776/ TEXAS Registered #226442.

Walgreens Pharmacy/#4406 - Kansas City, MO 2012 – 2013

Pharmacy Technician Extern (180 hours)

• Assisted licensed pharmacists in preparing prescription medications, while providing exceptional customer service and performing administrative duties within the pharmacy.

• Repackaged medication, maintained patient profiles and prepared insurance claim forms.

• Maintained dispensing records for controlled substances and other medications, supplies and equipment.

• Monitored and replenished inventory, and maintained storage standards set by CAHO and other agencies.

• Answered incoming phone calls and responded to the needs of the caller in a professional manner.

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