Patricia Gilliland

Covina, CA

adwowt@r.postjobfree.com

626-***-****

I dedicate myself to my work and my employees. Safety is number 1 priority. Planning and scheduling and making budget are also top priority.

Willing to relocate: Anywhere

Authorized to work in the US for any employer Work Experience

Supervisor, Customer Service

USPS - West Covina, CA October 2016 to February 2019

PROFESSIONAL SUMMARY:

Seasoned [Supervisor] with more than 4 years of experience in fast-paced processing of mail. Excellent communication and budget balancing skills. Track record of achieving exceptional results in produced a .04 sick call rate and meet budget and planning daily.

Accomplished and energetic Supervisor with a solid history of achievement in committ . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, planning and scheduling .

SKILLS:

Production and Processing Speaking

Customer and Personal Service Instructing

EXPERIENCE:

Supervisor

United States Postal Service

Planned the daily routine of 110 employees. Made sure all mail was unloaded and loaded correctly

on trucks with at least 75% returns. Overseen all clerk duties and carrier routes. Since 2015 the turn around has increased 45.7%. Daily planning and schedule input data into computer daily in minimal time. All data must be correct and updated by 8:00am.

Supervisor Jan 2014 -Oct 2015 Usps Walnut, Ca Same as previous position

Confer with other supervisors to coordinate operations and activities within or between departments. Direct and coordinate the activities of employees engaged in the production or processing of mail and packages

Distribution Clerk Apr 2011 -Jan 2014

Active Listening

Time Management

English Language Administration and Management

Oct 2015 -Oct 2018 West Covina, CA Usps

Norco, CA

Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.

Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Distribution Clerk Jul 1997 -Apr 2011

Usps

Brea, CA Complete forms regarding changes of address, or theft or loss of mail, or for special

services such as registered or priority mail.

Receive letters and parcels, and place mail into bags.

Transport mail from one work station to another.

Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

Rent post office boxes to customers.

Cash money orders.

Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Keep money drawers in order, and record and balance daily transactions.

Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.

Obtain signatures from recipients of registered or special delivery mail.

EDUCATION:

High School Diploma Mark Keppel High School Graduated with honors. Student Scholar Athlete Jun 1981 Alhambra, CA

Education

Interior design

East Los Angeles college - Monterey Park, CA

September 1981 to June 1983

Skills

Customer Service (20 years), CSR (20 years), Customer Care (20 years)

References:

Sharon Arce - Move Coordinator/ King Relocations - 626-***-****

Philip Baglieri - Distruct Msnager/ ABC Distribution - 626 - 297-9460

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