TYNESIA L. WELLS
Fort Worth, TX *****
469-***-**** • adwows@r.postjobfree.com
Summary: Positive, upbeat customer service expert bringing more than 10 years of service in fast-paced settings; Highly adaptable to addressing diverse customer needs; Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty
EDUCATION
WARREN CENTRAL HIGH SCHOOL • VICKSBURG, MISSISSIPPI High School Diploma May 2011
Key competences include: Other Skills:
Customer Service Skills Inventory and Audit Support
Detail Oriented/Multi-tasker Dependable and reliable
Great phlebotomy skills Computer Skills
Flexible and adaptable Problem-Solving
EXPERIENCE
Donor Center Technician August 2022 – present
CSL Plasma Fort Worth, TX
● Prepare the autopheresis machine for the pheresis process
● Monitor the donor, respond to specific alarms or signals that may occur during process
● Ensure the accurate recording of donor data the electronic donor info system as outlined in the SOPs
● Provide great patient care
INVENTORY CONTROL SPECIALIST December 2019 – July 2022 Dart Grapevine, TX
● Performed cycle counts on daily basis to immediately spot errors and apply remedies
● Audited and managed the facility’s entire inventory on a regular basis and provides reports to management
● Trained other employees in cycle counting and inventory control SCHEDULER /ADMINISTRATIVE ASST. December 2018 – December 2019 Jones Consulting, LLC (remote) Dallas, TX
● Ensured each prospective client and potential customer had a positive experience with the company;
● Prioritized which appointments took priority over others to maximize revenue;
● Screened incoming phone calls and converted 50% or more to appointments;
● Developed and distributed reports of each day’s appointments;
● Used Microsoft Office suite to manage various aspects of the job. WAREHOUSE WORKER May 2017 – December 2018
Sam's Club Fort Worth, TX
● Used pallet jacks to move items to and from warehouse locations;
● Received deliveries, scanned packages, and updated orders in internal database;
● Staged and sorted multiple types of products for loading;
● Generated warehouse shipping documents, packing lists, and invoices;
● Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
SECURITY OFFICER August 2015 – May 2017
Allied Universal Security Services Coppell, TX
Guarded restricted areas to prevent unauthorized entry;
Followed established security and safety procedures;
Secured personnel and premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
Trained new security officers on safety protocols and company standards;
Monitored premises and recorded activity in daily officer reports.