Service Representative Customer

Sarah Avila

El Paso, TX ***** • 915-***-**** • **************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Understanding Customer Needs

Customer Information Databases

Skilled in Microsoft Office

Solving Customer Concerns

Microsoft PowerPoint

Calm and Professional Under Pressure

Upbeat and Positive Personality

Call Documentation

Courteous with Strong Service Mindset

Credit Card Payment Processing

Information Inputting

Work History

Customer Service Representative, 08/2022 to Current EmployBridge – El Paso, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Schedule interview for applicants

Customer Service Representative, 07/2021 to 08/2022 Teleperformance – El Paso, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Assisted with medical insurance benefits for providers for there clients Case Manager, 10/2020 to 03/2021

DATAMARK – El Paso, TX

Locating packages for customers

Outbound calls

Managing in closing and resolving issues

Provide information and great customer service

Customer Service Representative, 06/2016 to 10/2020 Empire Today – El Paso, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Schedule for floor consultation

Taking payments

Education

05/2007

Bel Air High School - El Paso, TX

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