Service Representative Call Center
Resume:
Barbara Johnson
*** **** *** ****** *****, IA *0036 515-***-**** adwowe@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional with call center experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality and maintain and safeguard patient privacy.
oAcademic Honors Recognition Honor Roll.
oUltimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
oWell-organized, manage time and priorities in multi-task environments.
oEffective problem solver, able to assess situation and identify solutions.
oMicrosoft Office Applications: MS Excel MS Word MS PowerPoint.
oTyping Speed: 45 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION & PROFESSIONAL DEVELOPMENT
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023
LinkedIn Excel Essential Training Microsoft 365, 12/2022
LinkedIn Overcoming Insecurity from Overconfidence at Work, 12/2022
LinkedIn Confidence, How to Overcome Self-doubt, Insecurity, and Fears, 12/2022
LinkedIn How to Listen and How to be Heard, 12/2022
LinkedIn Building a Flexible Career, 11/2022
WORK EXPERIENCE
Private Duty Care – Boone, IA 06/2008 – Present
Caregiver
oProvide in-home care services and assist disabled client with activities of daily living.
oSchedule medical appointments, pass medications, and transport to locations outside the home.
oManage finances, prepare meals, run errands, and handle housekeeping duties.
ADP INC. American Airlines – Des Moines, IA 02/2005 – 06/2008
Customer Service Representative – Call Center
oAnswered inbound phone calls and handled questions regarding accidental health insurance.
oPlaced outbound phone calls as needed, explained benefits, and accustomed to handling confidential information.
oChecked to ensure that appropriate changes were made to resolve customers' problems.
oKept records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
oReferred unresolved customer grievances to designated departments for further investigation.
VOLUNTEER EXPERIENCE
American Cancer Society – Des Moines, IA 11/2015 – 11/2022
Volunteer
Heartland Baptist Church – Ames, IA 01/2000 – 06/2015
Volunteer Nursery Aide
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