Service Representative Data Entry

LAGRANGE, GA ***** 706-***-**** ***************@*****.***

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TARA DAVIDSON-HARDNETT

PROFESSIONAL SUMMARY

Detail-oriented worker with knowledge of account management and collaborating with other departments. Talented at data entry and analysis with exceptional knowledge of Customer Service.

SKILLS

Industry Best Practices

Reading Comprehension

Complex Problem-Solving

Payment Transactions

Critical Thinking

Information Updates

Customer Experience

Customer Support

Corporate Policies and Procedures

Business Correspondence

WORK HISTORY

CHARGEBACK SPECIALIST 11/2016 to Current

Global Payments/TSYS, Columbus, GA

Presented clear and concise explanations of governing rules and regulations.

Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.

Maintained files and controlled records to show correspondence activities.

Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

CUSTOMER SERVICE REPRESENTATIVE/INBOUND DISPUTES A 11/2016 to Current

TSYS Managed Services, LaGrange, GA

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Trained staff on operating procedures and company services.

Answered customer telephone calls promptly to avoid on-hold wait times.

QUALITY/CIT SUPERVISOR 07/2012 to 04/2015

PowerTech America, West Point, GA

Developed and executed strategies to improve training program performance.

Selected, developed and delivered classroom and online training materials to meet program needs.

Collaborated with company leaders and department managers to determine training needs.

Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.

EDUCATION

Everest College, Marietta, GA

Associate of Science, Medical Administration Assistant, 09/2009

West GA Technical College, LaGrange, GA

BBA, Business Management, 07/2005

Honor Roll Spring 2005

3.9 GPA

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