Service Representative Customer
Resume:
Cheryl A. Ryman
Hastings, MN **033
Email: ************@***.***
Summary
Globally focused professional with extensive knowledge and experience in the areas of Export Operations. Inter-company Supply Chain Processes, and Customer Service as well as the various networks and systems that support them. Self Motivated problem solver and excellent analytical and communication skill and a proven ability to multi-task when necessary to achieve results. Seeking a position that will utilize and further enhance my Knowledge and skills with the Intercompany Supply Chain.
Qualifications
19 years of 3M Customer Service experience
Extensive background in international Customer Service
Advanced experience with Intl/CFR -Quality Complaints / Adjustments
Advanced in Microsoft Word and Excel
Advanced knowledge of the following 3M Systems: IOMS, COMS CIDS TCCP, WSF2 CFR, GIS GGSM and Lotus Notes
3M Experience
ICO Supply Chain Analyst (2018-2019) - Retired
Provide Intercompany customer service and order management for assigned Industrial Business Division accounts, working directly with division supply chain, supply locations, and freight forwarders to ensure efficient export of intercompany orders.
Manage inquires from Intercompany subsidiaries regarding product availability, order status, expedites, ETC., Utilizing SAP, IOMS and COMS, as well as all other 3M Systems.
Work with SAP Finings and investigate road blocks. Manage both SO & STO from the blocked and incomplete orders worklist.
Customer Service Representative – Industrial Markets Division (2001 – 2018)
Provided Customer Service for Assigned Market Division.
Liaison between Intercompany Subsidiaries, divisional personnel plant/DC contacts, and internal/External partners.
Analyzed identified and implemented service improvements, cost reductions, and growth opportunities.
Positively contributed to the success of the Industrial Markets Supply Chain.
Customer Service Representative – Export/Import Services (1995-2001)
Worked closely with trade compliance, designated freight Forwarders, ocean carriers and supply locations to coordinate ocean, air freight, and courier shipments form the U.S. to Intl Subsidiaries in Asia Pacific
Processed orders and export shipments in IOMS, processing documentation for customer clearance
Provided customer service and export supply chain support to assigned divisions and countries
Air Operations – Export Services (1989-1995)
Provided Customer Service and Air Freight Export shipment support to all 3M international Subsidiaries.
Processed export shipments documentation for Customs Clearance
WalMart – Oct 2020 – present
Cashier
‘ Working directly with Customers.
Education
Various 3M Classes
916 Vo-Tech Institutes, White Bear Lake, MN
North Branch Senior High School, North Branch, MN 55056
References
Available upon request
Contact this candidate