Service Representative Sales Associate
Resume:
WORK EXPERIENCE
Head Bartender
Ray's Boom Boom Room - Eastpointe, MI
July 2019 to Present
Head Bartender serve customers cocktail drinks. Handle Bottle service when customer request variety of bottles of liquor. At end of shift I would close out Credit cards and tips receipts and process payroll for all employees Head Bartender/Assistant Manager
Truth Music Cafe - Detroit, MI
March 2000 to May 2018
Greet customer, serve customers cocktails. Interview employees. Book parties for customers events. Train new employees. Ordered supplies for the club when needed. At end of shift I would process Credit card receipts and close out tips and process payroll for all employees. My goal as Assistant Manager was to take the pressure off of the Manager and help him run a smooth successful business.
Head Bartender/Trainer
Club Yesterday's/ Yesterday's Paradise Nightclub - Detroit, MI May 1995 to November 2009
Greet customers, serve cocktails to the customers. Train new employee's on variety of drinks. Close out register at end of night along with tips. Gave good customer service
Sales Associate/ Specialist
Macy's Department Stores - Troy, MI
November 2004 to March 2008
Cassandra V
Brown
Detroit, MI 48223
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OBJECTIVE
Dedicated candidate seeking to gain experience in Hotel Front Desk position that will utilize my communication, team building and coaching skills within a growing company and that will offer professional growth and advancement opportunities.
Authorized to work in the US for any employer
Sales Associate in the Children's Department, Lingerie Department. Specialists for top designer of Lingerie WACOAL. Advise customer on current fashion and coordinating accessories of women garments. Offer credit to customers at all times. After completion of class I receive Certificate for Specialists in the Lingerie Department. Customer Service Representative/Call Center
SBC Communications - Southfield, MI
May 1972 to October 2002
As Service Representative my job was to call customer to explain type of service or merchandise offered. Quote prices and try to persuade customer to buy, using prepared sales talk. I have also held Secretary positions for District Managers and other varies positions within my 30 years with the company. EDUCATION
Certificate in Business
U of D Univetsity - Detroit, MI
January 1989 to September 1991
Certificate in Court Reporting
Lewis College of Business - Detroit, MI
September 1983 to September 1984
College Prep in Business
Mumford High School - Detroit, MI
September 1965 to June 1967
SKILLS
Bartending (10+ years)
Hostess
Mixologist
Bartending
Customer Service
Reception
Guest Service
Front Office
Bartender Experience
POS
Assistant Manager Experience
Serving Experience
Interviewing
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Restaurant Experience ASSESSMENTS Customer Service Skills -- Highly Proficient January 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https:// share.indeedassessments.com/share
assignment/wcdxpmbuboazkp7c Customer Focus & Orientation -- Highly Proficient August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share
assignment/catrkocyvstrklwk Front Desk Agent (Hotel) -- Highly Proficient August 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https:// share.indeedassessments.com/share
assignment/n-yjvnh2xdv-wicb Retail Cash Handling -- Familiar August 2019 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/ share
assignment/8s07yk7lzovgpxxt Attention to Detail -- Completed August 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https:// share.indeedassessments.com/share
assignment/jpt4kseuc33zczxj Proficiency with Microsoft Office: Mail & Calendar (PC) -- Familiar August 2019 Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https:// share.indeedassessments.com/share
assignment/pfz9zjoy4-tem404 Attention to Detail -- Completed June 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https:// share.indeedassessments.com/share
to
profile/ 866d2890474a6361807e1c612352742aeed53dc074545cb7 Bartending -- Highly Proficient August 2019 Understanding, pouring, and mixing drink orders. Full results: https://share.indeedassessments.com/ share
to
profile/ 220ff5afd251858031159c145e5cc6fdeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Sales
Payroll
Computer skills
Collections
Management
ASSESSMENTS
Front Desk Agent (Hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share_to_profile/ 6a851b7e24fbddf2c756e116255a182beed53dc074545cb7
Attention to Detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ 866d2890474a6361807e1c612352742aeed53dc074545cb7
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Bartending — Highly Proficient
August 2019
Understanding, pouring, and mixing drink orders.
Full results: https://share.indeedassessments.com/share_to_profile/ 220ff5afd251858031159c145e5cc6fdeed53dc074545cb7
Proficiency with Microsoft Office: Mail & Calendar (PC) — Familiar August 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/share_to_profile/ 8d4b453e9b89cea8bed8bfd8fc27e942eed53dc074545cb7
Retail Cash Handling — Familiar
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share_to_profile/ 80790819f161acff07ea45e1115875d8eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 378ba72b4aba96a2d1c3c809029534aaeed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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