LJ
LaToya Jackson
Professional Summary
Document Management Specialist, providing general administrative backup and other duties. More than 20 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Adept at working effectively unsupervised and quickly mastering new skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Work History
Department Of Transportation - Document Analyst
Washington, DC
02/2020 - 01/2023
Cyberbahnit - Data Entry Specialist
Washington, DC
04/2017 - 02/2020
Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
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Utilized document control database system to allow for better tracking and revision identification.
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Worked closely with stakeholders to maintain and resolve document and drawing issues.
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Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
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Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
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● Worked with internal staff to process documents and sent for closing. Completed accurate and efficient data entry and database updates to support business operations.
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● Identified, corrected and reported data entry errors. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
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******************@*****.***
Silver Spring, MD 20904
Education
05/1998
Winnetonka High School
Kansas City, MO
High School Diploma
Skills
● Problem-Solving
● Ability to type 45 wpm
Office software (including Powerpoint,
Excel, and Word Access)
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● Proficient with Microsoft
● Legal Documents
● Customer relations
● Opening and closing procedures
● Equipment troubleshooting
● Verbal/written communication
● Hard-working
● Quality Assurance
● Records management
● Skilled In [Software]
● Project Support
Department Of Consumer And Regulatory Affairs - Program Analyst Washington, DC
09/2010 - 01/2017
● Compiled data from source documents prior to data entry. Reviewed and updated account information in company computer system.
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Adhered to strict data confidentiality policies to prevent information leakage.
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Communicated with coworkers regarding deadlines and project milestones.
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● Proofread and edited documents to correct errors. Entered numerical data into databases with speed and accuracy using 10-key pad.
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Managed workflow scheduling, data entry and accuracy verification for large data projects.
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Review cases going to the Enforcement Division & Office of Civil Infractions (NOI) Partner with OAG (Office of Attorney General) to resolve or perform special research for illegal construction issues and report findings
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Studied complex data sets and systems to identify positive trends and successful programs.
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Completed quality assurance reviews to assess accuracy of data and validate results. Offered input on key decisions and strategic plans by evaluating ongoing program data.
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Performed in-depth analysis to help solve diverse problems with program implementation and operations.
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Documented company organization in multimedia presentations to explain the organizational structure.
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