Customer Service Delivery Driver

Ramin Mehdizada

** *** **, **********, **, Y*A *M6

647-***-**** *****.*********@*****.***

Summary

My objective is to obtain a position in sales, retail or the food industry where I can utilize my strong communication and interpersonal skills to provide excellent customer service and contribute to the success of the business. With a passion for helping people and a dedication to achieving goals, I am confident in my ability to exceed expectations and make a positive impact on the team.

I have experience in sales, retail, and restaurant settings. I possess strong communication, customer service, and sales skills, which have allowed me to excel in these industries. In addition, I have experience in overseeing front-of-house operations, ensuring excellent customer experiences, and managing inventory and supply orders. With a strong work ethic and a commitment to delivering results, I am able to thrive in fast-paced and challenging environments.

●Exceptional customer service skills

●Strong communication and interpersonal skills

●Ability to work in a fast-paced and dynamic environment

●Excellent time-management and organizational skills

●Sales experience, with a proven track record of meeting or exceeding targets

●Knowledge of retail merchandising and inventory management

●Familiarity with point-of-sale systems and cash handling

●Ability to work in a team and collaborate effectively

●Adaptability and willingness to learn new skills and technologies

●Attention to detail and commitment to maintaining high standards of cleanliness and hygiene in food handling and preparation.

Work Experience

Restaurant Manager 06/2019 - 10/2019

Esperanto Restaurant

●Oversaw daily operations of a busy restaurant, including scheduling, staffing, inventory management, and customer service.

●Led a team of 15 employees, providing guidance, training, and performance feedback to ensure a high level of productivity and customer satisfaction.

●Maintained compliance with all health and safety regulations and ensured that all staff members were properly trained in food handling and sanitation procedures.

●Created and executed weekly and monthly budgets, analyzing financial reports to identify areas for improvement and cost savings.

●Developed and maintained relationships with vendors and suppliers to ensure consistent delivery of high-quality ingredients and supplies.

●Conducted regular performance evaluations and provided coaching and training to improve employee skills and retention.

●Collaborated with chefs to design and execute innovative and creative menu items that met the needs of customers and aligned with the restaurant's brand and vision.

●Managed the restaurant's online presence, including social media accounts, online ordering platforms, and review sites, to build brand awareness and increase customer engagement.

●Developed and maintained strong relationships with local businesses, community organizations, and tourism boards to promote the restaurant and drive traffic

●Delivery Driver

2021 Toronto Canada

Self employed

responsible for transporting packages and other goods from a facility, a person or business address.

Food and Beverage Attendant 03/2015- 04/2018

Boulevard Hotel, Baku

●Experience in providing high-quality customer service in fast-paced food and beverage environments.

●Proficient in handling cash and credit card transactions, ensuring accurate and timely payment processing.

●Skilled in taking orders, preparing food and beverages, and maintaining a clean and organized work area.

●Knowledgeable in food safety and hygiene practices, ensuring compliance with health and safety regulations.

●Experienced in handling customer complaints and resolving issues in a professional and courteous manner.

●Proficient in using point-of-sale (POS) systems and other restaurant management software.

●Ability to work well in a team environment, contributing to a positive and efficient work culture.

Food and Beverage Attendant 02/2013 - 02/2015

Isrotel Hotels, Eilat

●Demonstrated proficiency in delivering exceptional customer service by taking and serving orders, handling customer complaints, and ensuring customer satisfaction.

●Skilled in setting up dining areas, preparing tables for meal service, and maintaining a clean and organized work environment.

●Familiarity with food safety and hygiene regulations, including handling and storage of food and beverages, ensuring compliance with health and safety regulations.

●Experience in working in fast-paced and high-pressure environments while maintaining a positive and professional demeanor.

●A team player with a strong work ethic, able to work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

Freelance Digital Marketing Specialist

●Developed and implemented digital marketing strategies for various clients, resulting in increased website traffic, social media engagement, and conversion rates.

●Conducted comprehensive market research to identify target audiences and create content that resonated with them.

●Managed and optimized paid advertising campaigns on platforms such as Google Ads and Facebook Ads, ensuring a high return on investment.

●Monitored and analyzed website analytics using tools such as Google Analytics, providing insights for further optimization and improvement.

●Collaborated with clients to create compelling and effective email marketing campaigns, resulting in increased open and click-through rates.

●Designed and executed social media marketing plans, increasing follower counts and engagement on various platforms.

●Provided regular reports to clients on the performance of their digital marketing campaigns, including key metrics and areas for improvement.

Education

Institute of Tourism of Azerbaijan 09/2009 - 07/2013

●Tourism and Hospitality Management

Humber College 09/2021 - 08/2022

●Marketing Management Postgraduate Certificate Program

Code Academy

●Digital Marketing Course 12/2018 - 02/2019

Contact this candidate