Professional Experience

Ricky-Ticky-Techky Computer Services

Independent Computer Services Contractor June 2020 to Current

Upgrade, and support of Microsoft Windows Desktop applications and package engineering of MS Windows 10

OS migration assessment, design and implementation, Windows 7 to Windows 10 operating system.

Windows 10 Image Deployment with SCCM OSD, Microsoft Deployment Toolkit (MDT), USMT and Windows ADK

Deploy system and security patches to a Windows environment

Manage/Update system devices and user profiles Active Directory

Manage Group Membership & Group Policy Management (GPOs)

TekSystems (Bank Of American)

Remediation Analyst March 2019 to October 2019

Upgrade, and support of Microsoft Windows Desktop applications and package engineering of MS Windows 10

OS migration assessment, design and implementation, Windows 7 to Windows 10 operating system.

Windows 10 Image Deployment with SCCM OSD, Microsoft Deployment Toolkit (MDT), USMT and Windows ADK

Deploy system and security patches to a Windows environment

Manage/Update system devices and user profiles Active Directory

Manage Group Membership & Group Policy Management (GPOs)

ACT Professional Solutions

Sr. Desktop Support Analyst May 2018 to July 2018

Upgrade, and support of Microsoft Windows Desktop applications and package engineering of MS Windows 10

OS migration assessment, design and implementation, Windows 7 to Windows 10 operating system.

Windows 10 Image Deployment with SCCM OSD, Microsoft Deployment Toolkit (MDT), USMT and Windows ADK

Deploy system and security patches to a Windows environment

Manage/Update system devices and user profiles Active Directory

Manage Group Membership & Group Policy Management (GPOs)

Lockheed Martin

Sr. Desktop Support Analyst May 2015 to February 2018

Windows Desktop Support: Software installations; hardware installation (ex: video, memory, & motherboard); contact vendor for computer repairs; WIN 7 and WIN 10 refresh/reimaging

Hardware and Software break/fix: Hardware video driver installation, memory, monitor, and motherboard replacement; Software application reinstallation; BIOS firmware upgrade; hardware component drivers installation/updates; troubleshooting software/application errors

PC Imaging: WIN 7 & WIN 10 new computer refreshes; adding SMS packages to image loadset; SSC change management application testing and survey verification

PC Vulnerability remediation: Verify SMS client is working properly, if broken run SMS repair procedures; run Foundstone scan to identify devices with high vulnerabilities; run EVAN report to identify software to be patched and install software application patches; re-run Foundstone scan to verify vulnerabilities are at acceptable level.

Lockheed Martin

Windows Imaging Desktop Support Analyst January 2013 to April 2015

PC Imaging: Creation and maintenance of WinXP, Win7x64, Win8 custom images using MDT and SCCM 2007 deployment platforms.

MDT Deployment: Create Verify SMS client is working properly, if broken run SMS repair procedures; run Foundstone scan to identify devices with high vulnerabilities; run EVAN report to identify software to be patched and install software application patches; re-run Foundstone scan to verify vulnerabilities are at acceptable level.

Lockheed Martin

Enterprise Operations Computer Support Sr January 2007 to January 2013

Windows Desktop Support: Software installations; hardware installation (ex: video, memory, & motherboard); contact vendor for computer repairs; WIN XP and WIN7 refresh/reimaging

Hardware and Software break/fix: Hardware video driver installation, memory, monitor, and motherboard replacement; Software application reinstallation; BIOS firmware upgrade; hardware component drivers installation/updates; troubleshooting software/application errors

PC Imaging: WIN XP & WIN 7 new computer refreshes; adding SMS packages to image loadset; SSC change management application testing and survey verification

PC Vulnerability remediation: Verify SMS client is working properly, if broken run SMS repair procedures; run Foundstone scan to identify devices with high vulnerabilities; run EVAN report to identify software to be patched and install software application patches; re-run Foundstone scan to verify vulnerabilities are at acceptable level

Net Vault Tape Backup: Perform weekly full and incremental tape backups on file servers connected to Scalar i100 and i500 devices. Duties include identifying problem jobs, restarting problem jobs, and file restores. Once full tape jobs have completed successfully, tapes are exported and sent off-site and blank tapes are imported back into Scalar i100 and i500 devices

Lockheed Martin

Enterprise Operations Service Helpdesk Analyst July 2006 to January 2007

Use Remote Desktop software applications such as SMS Remote Assistance and MS Net Meeting to provide end user desktop support

Remote software application installation and configuration support

Password reset/unlock on multiple OS platforms including; Windows XP, Windows 2000, IBM Mainframe, Citrix, UNIX HP/Sun

Provide end user support for Enterprise Virtual Private Network to allow remote access to Lockheed Martin Intranet via dial-up, broadband, and other Internet connections

Blackberry Wireless Handheld user support which includes software application installation and configuration setup

Shore-Tel VOIP phone system setup/configuration management

Cisco router installation, setup, and configuration

Lockheed Martin

Enterprise Operations Service Helpdesk Analyst November 2004 to July 2006

Use Remote Desktop software applications such as SMS Remote Assistance and MS Net Meeting to provide end user desktop support

Remote software application installation and configuration support

Password reset/unlock on multiple OS platforms including; Windows XP, Windows 2000, IBM Mainframe, Citrix, UNIX HP/Sun

Provide end user support for Enterprise Virtual Private Network to allow remote access to Lockheed Martin Intranet via dial-up, broadband, and other Internet connections

Blackberry Wireless Handheld user support which includes software application installation and configuration setup

Shore-Tel VOIP phone system setup/configuration management

Cisco router installation, setup, and configuration

Mart Retail Store

Owner/President June 2003 to November 2004

Owner/President of a retail dollar store

Inventory purchase/procurement

Employee/management training

QuickBooks Pro Small Business financial management for payroll, vendor/customer AP/AR, banking, and report processing

Quest Software

Software Consultant December 2000 to August 2002

Software consultant for companies such as Sony, Panasonic, Mercedes Benz, and Waste Management

Architect design, Implementation Analysis and installation implementation for the Vista Plus

Software, which is a client/server application for distributing, viewing, and managing reports and documents online

Vista Plus Software interfaces include Oracle Applications, SAP R/3, and PeopleSoft

Vista Plus Output Manager Software, which provides a LAN and Web-based solution for centrally managing the distribution and tracking of print output in mid-to-large distributed environments. Vista Plus and Vista Plus Output Manager Software installation platforms include Windows NT 4.0/2000 Server and leading UNIX platforms such as HP-UX, IBM AIX and Sun Solaris

Education

Arapahoe Community College

oAssociates

Certifications/Licenses

CompTIA Security+ Certification July 2013 to July 2019

Additional Skills/Qualifications:

Customer service: Customer service focused on meeting service levels and resolving customer issues/problems.

Windows Desktop Support: Tier II desktop support which include software/hardware break/fix and imaging.

Hardware and Software break/fix: Perform hardware component replacement and troubleshoot hardware and software issues.

Desktop/PC Windows Imaging: Build/Create customized images for WinXP, Win7, and Win8 Operating Systems. Use PowerShell and AutoIt scripting to create/build MDT and SCCM application software packages on MDT and SCCM Configuration Manager 2013 platforms.

PC Vulnerability remediation: Use Foundstone utility to remediate and patch high vulnerability devices.

Team Player: Verbal participation in team staff meetings which include technical information sharing with co-workers.

Problem solver: Focus on effective troubleshooting steps and timely problem resolution.

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