Brian D. Klar

WEIRTON, WV *****

304-***-****

adwomf@r.postjobfree.com

WORK EXPERIENCE

Support Associate II

Amazon - Imperial, PA July 2020 - December 2022

• Configure, install, troubleshoot laptop, desktops, and thin client devices, and mobile devices.

• Configure, install, troubleshoot HP LaserJet printers as well as direct thermal Zebra printers.

• Develop documentation for users as well as for team mates.

• Mentor new hires on the technical part of the work duties

• Order items for inventory stock, projects, any other needs. Track items in inventory system.

• Rare but, configure switch ports so they are usable by computer peripherals.

i.e. phone, printers, desktops.

• Respond to user issues via ticket system (Remedy and Sim), email, instant messaging, and walk-ups,

and assure work is completed within SLA times.

• Take charge of site projects from cradle to grave. This required coordination efforts from Operations

management personnel.

• Troubleshooting is hardware and software level.

• Maintain computer client systems compliance. (Vulnerability remediation)

Coordinate moves, adds, change requests

Vulnerability Remediation / Microsoft SCCM Client Administrator January 2019 – September 2019

BNY Mellon c/o Insight Global - Pittsburgh, PA

Focus on Windows 7 and Windows 10 desktops, laptops, mobile devices such as Windows Tablets Microsoft Security Patch management as well as SCCM client health

Research, evaluate, validate remediation plan through third party rescan for vulnerability

Working remotely only, using standard and proprietary tools to determine root cause of vulnerabilities

Building simple scripts to automate functions to attempt mass remediation

Repair Windows WMI components and/or SCCM on client machine(s) when needed

Upon determining action of remediation, and confirming remediation, submit findings to management personnel for review and input

Monitor deployment throughout deployment cycle, report statistics weekly

Build SCCM collections of machines affected in SCCM for SCCM team to deploy

If package needs to be built, send documentation to scripting team to build script

Work with globally placed teams to complete each task, when necessary

Desktop Support Specialist/Analyst August 2018 - October 2018

Dicks Sporting Goods c/o TEKSystems - Pittsburgh, PA

Assist with POS migration

Assist with Windows XP to Windows 7 migration

Determine hardware/software issues via

Remote Desktop Data backup and restore

Desktop Support Specialist/Analyst January 2018 – March 2018

FedEx c/o Tek Connexion - Pittsburgh, PA

Image new systems to deploy nationwide for migration from Windows XP to Windows 7

Remotely backup data from current PC, after field tech installation, reinstall data and files

Configure newly installed system for use. i.e. Printer reinstallation

Maintain Active Directory for computer accounts

Create scripts to lessen system time needed for pre field installation

Provide technical assistance to other team members as needed

System Administrator A/V February 2016 – June 2017

CSRA Corporation - Stuttgart, Germany

Support of user Windows 7, 8, 10 systems, thin client and PC format on multiple enclaves via phone

email, assigned tickets, and deskside. Escalate if needed

Migrate PC’s from Windows 7 to Windows 8, or 10

Software support of many Microsoft applications, and other vendors, some proprietary

Support of peripheral devices. i.e. printers, plotters, multi-function devices

Support network connectivity, copper and fiber

General telephone support

Maintain DNS, DHCP for print devices and computers

Create, delete, maintain Print queues

Simple Cisco switch configuration and activate/deactivate ports

Responsible for organizational moves

Maintain and/or modify user/computer/peripheral management via Active Directory

Key and rekey of Secure phones

Conference room scheduling and conference support

VTC scheduling and conference support

VTC system maintenance, troubleshoot and resolve system issues

Work with other organizations to provide successful higher level conferences

Design a solution for a long term special event

Research and recommend solutions for projects

Life cycle management

Asset management / inventory

Respond to tickets via Remedy system Support of users from Executive level (Generals) downward.

Network Administrator November 2015 – January 2016

Harris Corporation - Dayton, OH

Server build and support of a network of physical and virtual servers at Wright-Patterson AFB.

Given the task of building a Mcafee EPO (HBSS) server to enforce policies to the workstations following prescribed DISA guidelines

Resolve other computer vulnerabilities to satisfy DISA STIG requirements.

Maintain Active Directory. Cleanup the old item.

Responsible for backups of servers.

Responsible for cross domain transfer of data.

Desktop support. Imaging or reimaging of workstations.

Print server management, to include creating and maintaining of print queues.

Information Assurance Officer.

Bring forth suggestions of how to make some tasks simpler by automating them.

Computer Support Tech September 2015 – November 2015

Arcelor Mittal c/o Mastech, - Weirton, WV

Hardware/software support to users via phone, remote session, and/or deskside support

Provide above support to local site as well as remote sites.

Printer support. Escalate to third party vendor if necessary

Attend weekly Skype meetings

Support of higher level executives and below

CSA/Desktop Support/Server support/administrator March 2014 – September 2015

Ohio County Schools - Wheeling WV

Respond to users’ hw (hardware) and sw (software) requests or issues

Resolve user issues via email, phone, remote session, or deskside using approved tools

Create and maintain accounts within Active Directory (AD)

Create/maintain print queues for print devices

Life cycle replacements, moves, relocating offices, etc.

Assist team members in any project task needed

Recently relocating schools computer hw and sw to a new consolidated school, as well as new setups for offices and conference rooms

Focal person for VTC systems (desktop and conference room) as well as webcams and similar

Responsible for creating, implementing, and executing a procedure to migrate all XP machines to Windows 7 Professional via network, or deskside imaging

Responsible for creating and implementing a plan of Windows server (2003/2008R2) patching and updating of all computer systems using approved tools

Install software, patches and updates via batch files

Maintain a tracking of all tickets via proprietary application

Maintain a good rapport with POC’s and users at each location

Respond to Break-Fix/Change requests in a timely manner

Complete other tasks as required

VTC Admin/Customer System Administrtor August 2012 – February 2014

European Command, C/O Vykin Corporation - Stuttgart Germany

Focal person for VTC Administration for EUCOM HQ building.

Schedule, monitor and troubleshoot conferences and equipment

User support via telephone, remote control, or desk side via Remedy Ticketing system.

Windows 7 and Windows 8 systems.

Appointed SPOC (single point of contact) of executive level persons (Generals) and below within the Commanders offices

Resolve user issues, hardware or software, documenting resolution process.

Install hardware/software via prescribed policies/procedures.

Research user issues which had no existing remedy, troubleshoot to root cause, test, document, and apply resolutions.

Printer administration – Create/manage print queues, installation and troubleshooting of print devices

Use Active Directory to create and /or modify accounts and other usual account management.

Windows 7 refresh and PC life-cycle replacement

Windows 7 patch management as it pertained to ensuring SCCM client health

Tech Analyst II November 2011 – June 2012

The Children’s Institute - Pittsburgh, PA

Windows Server 2000, 2003, 2008, and Server 2008 R2 administration, software updates, system patches, system builds, configuration and monitoring some GPO maintenance.

Member of the Windows 7 migration team

Security Baseline analysis, and mitigation/resolution

User support both deskside and remote of Windows XP and Windows 7 systems

Printer Network and personal setup and maintenance

Helpdesk representative for several hundred users

User/group maintenance via AD 2003/2008

Research, evaluate, recommend new or improved software packages

Maintained, scheduled and established IP/ISDN connections for the VTC system.

Member of evaluation team for new site-wide products

Create system and procedural documentation

Maintain/modify daily Server backups via ArcServe

Train users on usage of different technology peripherals of both software and hardware

Avaya phone system administrator, also wiring new connections from phone to punch-down block

Sophos Endpoint Protection and Sophos Safeguard administration

iPrism familiarity

Ironmail administration

iPhone configuration and management

VTC Manager/ Engineering Specialist III June 2010 – August 2011

CSI, Dayton, Ohio – Wright-Patterson AFB (ASC)

Responsible for all Video Tele-Conferencing (VTC) operations, classified and unclassified across different networks. IP and ISDN

Schedule and monitor locally scheduled audio and video conferences via Accord MGC-100, 50, and 25 bridge

Monthly metrics reporting of all VTC/Audio conferences handled to include the utilization or underutilization of VTC systems, and in cases AV conference rooms in general

Use of various software collaboration tools. i.e. Adobe Connect

Schedule/monitor VTC as well as Audio conferences classified and unclassified

Schedule outside contractors for system updates/installation/service

Perform routine maintenance on all equipment in VTC/Audio conference rooms

Responsible for evaluating all rooms, and recommend an implementation plan to redesign for current

and future technologies

Maintain DISA certification for all conference rooms and bridge (Multipoint Control Unit) via base

provided IA guidelines

Obtain comparative bids from vendors in order to determine the best value/price.

VTC Manager March 2010 – June 2010

Eyatek, Columbus, Ohio – DLA

Obtain current VTC capabilities and design upgrades, then obtain quotes and submit recommendations for upgrades for the rooms to current and future technology.

VTC Facilitator for both classified and non-classified conferences

Maintain all equipment in VTC/AV rooms. Working with third party vendors when needed.

Work incidents via BMC Remedy system

Functional System Administrator II May 2009 – March 2010

CSD, Dayton, Ohio – Wright-Patterson AFB

Enterprise team member that managed and assisted a large mixed IT server infrastructure (Windows, Unix and Linux)

Apply patches as needed and per government TCNO directives.

Install and configure Solaris on SPARC based machines.

Assist in determining if UNIX/Linux machines may be either virtualized, or moved to a Windows platform

Worked on baseline project to bring all UNIX machines up to a common standard without disrupting data and minimizing downtime.

Implemented an update server for UNIX platform machines.

Run System Readiness Review (SRR) and obtain/retain C&A approval for UNIX machines.

Ensure information security/assurance policies and principles are an integral element of the operating systems.

User, group and account maintenance using Active Directory (AD), System Center Configuration Center (SCCM), Argent Agent, Remote Desktop, Dameware, Directory & Resource Administration (DRA), and other approved Commercial Off The Shelf Software (COTS) and Government Off The Shelf Software (GOTS) applications.

Work with other departments to test, schedule, monitor, and participate in the installation of all other software, updates, and upgrades.

Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systems

Maintain weekly and monthly UNIX backups.

Take 24/7 on call duties as per rotation.

Resolve user hardware /software issues through BMC (Remedy) tickets, using Remote desktop tools, or in person. Support ranging from printer support to account and group resolutions.

Hardware/OS/application implementation, upgrades, and support.

Print Server Migration lead for Windows Server 2008R2 and Windows 7 migration team as well.

Reviewed technical solutions and identified technical concerns or issues.

Recommended changes in work processes to improve efficiency.

Usage of Active Directory for user/group maintenance.

System Administrator November 2008 – May 2009

CSC, Clarksburg, WV – DOD Biometrics

Manage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot Windows desktop and Windows Server and Linux Server (Redhat) systems.

Deploy, patch, maintain and troubleshoot desktop, laptop and server operating systems.

NIPR/SIPR account maintenance via Active Directory, and approved web based tools.

NIPR/SIPR deployment, configuration, and support

In/Out processing of users / creating/modifying/deleting user accounts.

IA scans of all media, entering site

VTC SME Admin for secure and non-secure sessions.

24x7 Help desk agent

Analyzed installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization’s business requirements.

Recommended changes in work processes to improve efficiency

Implemented a reimaging procedure utilizing Clonezilla

24x7 on call

Communications Engineer March 2008 – November 2008

EDS, Fayetteville, NC – Fort Bragg

As a member of Team EITC development of whitepapers associated with video conferencing, streaming video, data collaboration and any others subject matter I may have pertinent background within

To obtain from Ft. Bragg and other facilities requirements for future

Video Conferencing needs, or upgrades, and set a standard baseline for all conferencing needs by abiding by current DOD, JITC and other guidelines.

To assist with VTC facilitation of HQ building

Recommend changes in work processes to improve efficiency

Member of the COOP Team

Network Engineer June 2006 – March 2008

Criticom, Columbus, Ohio- DISA DSCC

DISA DVS-II SME Video Engineer servicing the Eastern U.S. Audio/Video connections

Configure, maintain, key and re-key KIV-7M crypto units

Monitor all systems for reliability

Cisco/Radvision VOIP Technology utilizing PRI Gateway, Serial Gateway

Multipoint Control Unit (MCU), and EMP's.

Installation and configuration of Adtran Atlas IMUX units

System Administrator for 34 Microsoft Windows 2000 and 2003

Servers, as well as 2 Citrix servers, also 2 UNIX servers. To include troubleshooting, event

log monitoring/auditing, maintenance via Remote Desktop, and system updates.

Responsible for all RMA items for replacement

Use Active Directory to maintain users and groups

POC for all PRI video circuits, as well as all data circuits, and troubleshoot

same with DISA NOC for site.

The running of the DISA Gold Disk, and resolve or mitigation of findings

Configuration and use of Polycom and Tandberg IP VTC test endpoints

Recommend changes in work processes to improve efficiency

Troubleshoot, and modify internal CAT5 connections

Manage, deploy, integrate, remediate/fix, maintain, patch and troubleshoot systems

EDUCATION

Robotics Engineering 1991-1992

M.S.T.I, Pittsburgh, Pennsylvania

Electronics/Electrical Engineering 1981-1982

Jefferson Technical Institute, Steubenville, Ohio

Certifications

Comptia Server+

Comptia Security+

Comptia A+

Tandberg TMS Specialization

Tandberg Certified Technical Associate

Operating Systems

MS Windows 98-Win10

MS Server NT - 2016

Sun Solaris 8, 9 & 10

familiarity

BSD familiarity

Redhat EL AS

Various Linux

Distributions

VTC RELATED

Accord MGC

Polycom

PictureTel

Polycom

Tandberg Desktop and room Systems

Cisco

AMX/Crestron

Control Systems

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