april deanda
Entry level Position in Clerical.
Pittsburgh, PA 15212
******************@***********.***
I am looking for a entry level Position in the clerical field which would allow me to utilize my skills, knowledge and the years of work experience that I put forth the extra effort to maintain and accomplish a good work ethic, I will go above and beyond to make sure that my work is accurate,neat and completed.
Work Experience
Customer Service Representative
Pittsburgh Post Gazette
February 2014 to November 2021
Greeted visitors answered switchboard, transferred and directed calls,filed invoice recepts, opened,sorted,scanned and delivered office mail,confirmed home deliveries, scheduled appointments for customers to meet with a sales agent, performed data entry, ordered office inventory, operated computer using word, and office software to access customer accounts when requested, performed other duties when needed.
Receptionist
Gateway Clipper Fleet - Pittsburgh, PA
March 2008 to July 2013
Greeted visitors,answered switchboard,transferred and directed calls,filed and scanned invoice slips, opened,sorted,scanned and delivered office mail, operated fax and copier machines, scheduled cruises for special events, processed phone orders, operated the ticket window for late ticket customers,performed data entry, operated computer using word and office to access customer accounts, assisted cleaning crew cleaning the boats at the end of each cruise,ordered office inventory maintained other duties when assigned.
Receptionist /Mailroom Clerk
Ditto Documents - Pittsburgh, PA
June 2003 to March 2007
Greeted visitors,answered switchboard,transferred and directed calls, operated fax/copier and scanner machines, filed and scanned invoice slips,performed data entry, processed and shipped phone orders, scheduled appointments for customers to meet sales agent regarding copy orders, or deemed office inventory, used computer to access customer accounts, performed other tasks when assigned. Education
Associate in business
icm school of business - Pittsburgh, PA
April 2005 to October 2007
Skills
• Microsoft word,ofiice, email,switchboard, customer service skills, computer skills, data entry, and peoples skills (9 years)
• Front Desk
• Phone Etiquette
• Typing
• Microsoft Excel
• Administrative Experience
• Data Entry
• Machining
• Microsoft Outlook
• Medical Office Experience
• 10 Key Data Entry
• Medical Terminology
• Clerical Experience
Assessments
Verbal Communication — Familiar
August 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Data Entry: Accuracy — Familiar
September 2020
Entering data quickly and accurately
Full results: Familiar
Customer Service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.