Assistant Manager Customer Service
Resume:
SURAIYA K. THOMPSON
Las Vegas, NV *****
****************@*****.***
PROFESSIONAL SUMMARY
Hospitality Management Professional with Serve Safe Manager certification and 3 years of experience in the food service industry. Accomplished measurable results while leading teams of up to 10 in a dynamic, fast - paced environment, supervising operation facilities, managing staff members, motivating staff, leading new hire orientation, providing ongoing coaching and training to employees, greeting and assisting customers, delegating work tasks, and tracking daily cost.
●Sonic Carhop
●Domino’s Assistant manager
●McDonald’s Shift Manager
PROFESSIONAL EXPERIENCE
Sonic Carhop – 2020-2021
●Ensuring that all restaurant menu items meet operational standards
●Greeting all guests in a polite and friendly manner with a smile
●Making accurate change quickly and efficiently for restaurant guests
●Carrying and balancing a tray weighing up to 25 pounds
●Serving our guests in a timely manner
●Clearing trays from our guests’ cars
Domino’s Assistant Manager 2022-present
●Responsible for greeting customers
●Answering phones
●Providing outstanding customer service
●Operating the cash register and collecting payment from customer
●Scheduling crew members
McDonald’s Shift Manager- 2021-2022
●Responsible for balancing the registers
●Checking the food temperatures for safety purposes
●Training new employees
●Keeping the premises clean
●Promote food and drink offers
● Managing staff
EDUCATION
Desert Oasis High School, Las Vegas, NV
University of Las Vegas Nevada, Las Vegas, NV
CERTIFICATIONS
Serve Safe Certification, 2022
Food Handlers Card, 2022
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