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Research Assistant Customer Service

Location:
Los Angeles, CA
Posted:
April 21, 2023

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Resume:

Mohammad Masum Elahi PMP

**** ***** **** ***#*, Concord, CA 925-***-**** adwoju@r.postjobfree.com https://www.linkedin.com/in/mohammad-masum-elahi-pmp-52114815a Dedicated, strategic-thinking professional with over 12+ years of experience in the business industry. Expertise in providing leadership for complex programs, utilizing methodology and knowledge of the engineering/technology fields to develop innovative solutions. Professional Experience

Premier LP Gas Limited (Total energies) Dhaka, BGD Manager -Technical Service December 2019 - Present

● Actively contributes to Installation, design, BOQ, and drawings while ensuring appropriate safe measures throughout the course of projects.

● Conducted HSE training sessions (containing 20+ trainees per session), providing individualized training sessions for a variety of clients (industrial & Commercial) and AutoLPG stations.

● Manages relationships between salesforce and clients to ensure quality delivery of products/services, utilizing a strategic approach to increase sales activities by 20% (achieving quarterly/yearly targets)

● Meets with internal and external stakeholders to gain insight into company sales, marketing, finance operations; outlining a business plan based on key performance indicators.

● Lead a service team consists of 11 engineers for the servicing(Maintenance, Trouble shooting) of installed equipment.

● Prepared and lead different local and international Tendering process (Documents).

● Managed and monitored14 warehouses for LPG delivery to Rohingya community through UNHCR & IOM.

● Manage contracts with customers and with vendors .

● Work on energy efficiency of fuel system.

Laugfs Gas Dhaka, BGD

Deputy Manager-Industrial & Commercial Sales February 2018 - November 2019

● Prepared and submitted timely project proposals to different clients, following direction for revision to obtain required permits and licenses for regulatory body (Explosive Department, Energy Regulatory Commission).

● Increased the efficiency for a variety of machineries, delivering specialized support for the following LPG Machineries: unloading pumps, tankers, dispensers, and mass flow meters.

● Oversaw and reviewed all company business processes, centering focus on customer service and adherence to industry regulations

● Provided training to the service team by sharing trade knowledge of HSE improvement, using evaluations of HSE performance against the service team to guide decision making. Royal Utilisation & Services Ltd. Dhaka, BGD

Project Manager October 2016 - January 2018

● Guided the planning, scheduling and execution of all work activities related to the design/construction of LPGs (including bottling plants, AutoLPG, and reticulated systems)

● Developed project proposals for new business models and cost estimations for a variety of clients, ensuing completion of project deliverables according to client specifications.

● Reviewed and approved all purchase orders prior to creation, ensuring all relevant details were included (without error) for a 1000 million company account

● Monitored the installation progress and assisted in coordination of technical requirements, additionally providing ad hoc support with layouts and safety procedures. Premier LP Gas Limited (Totalgaz) Dhaka, BGD

Assistant Manager-Technical December 2012 - September 2016

● Conducted cylinder recovery by using the latest LPG recovery equipment, researching customer requirements and preparing orders based on outlined specifications.

● Ensured all quotations were delivered on time and work was in accordance with contract terms, collecting feedback from key stakeholders daily to guide project scope.

● Wrote checklists for the evaluation of LRG equipment operation, providing various industries (such as Nestle and Berger) with guidance for safe operations.

● Supervised a team of professionals in the completion of installation tasks, scaling operations from 5-25 workers based on project needs.

Additional Experience

BUET

Research Assistant

● Collected and analyzed data used for “A Study on Utilization of Resources in Manufacturing Industry”, serving as a source of information for industry professionals and leadership teams

● Developed a training program for new technicians and interns in instrument maintenance practices, emphasizing the importance of safety and efficiency during tool usage POHL Consultancy Farm

Sector Research Assistant

● Developed a report outlining recommendations and strategies for improvement in industrial maintenance, supply chain, and production processes; documenting all findings in an organized format according to industry standards

● Conducted analysis of failure rates for specific parts of equipment, making recommendations to improve performance based on collected information Core Competencies

Leadership, Time Management, Technical Aptitude, Analytical, Problem-Solving Skills, Written/Verbal Communication, Organizational Management, Collaboration, Proactive, Adaptable Technical Skills

AutoLPG, BOQ, LPG, NFPA 58, SOP, Business Model

Education & Certifications

Bachelor of Science in Mechanical Engineering, Bangladesh University Of Engineering & Technology, 2008 Master of Business in Operation Management, IBA (Dhaka University), 2016 Project Management Professional (PMP)® By PMI (Project Management Institute), PMP® Number:3156317, 2021

Publications

“LPG an Alternative fuel in Bangldesh”, Accepted as a proceeding for ICMRE 2013



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