Customer service representative

Mrs. Suman Gaind

**** ******** *** **. ***.***, Irving, Texas, 75038

MOBILE: 469-***-****

1.My key skills are doing the smallest things with utmost dedication because very small effort adds up to big results.

2.Also belief lies in cultivating an environment of learning and discussion among my associates because working as a team counts more than individual efforts.

WORKING EXPERIENCE:

Orient fashion: January 1997 till August 1999 as Merchandiser

•Joined as assistant merchandiser with Orient Fashion in January 1997, was promoted to the post of merchandiser in September 1997 and continued working at the same post till August

1999.

•Worked with: Dilliards thru W.E.C.A and Smiths Sonian thru Li and Fung.

Orient Craft Ltd.: May 2000 till September 2002 as Senior Merchandiser

Worked with Orient Craft as a senior merchandiser from May 2000-September 2002.

•Worked with: Marks &Spencer kids directly with the buyer in co-ordination with Bangalore Office and also travelled to Bangalore for the training programme on online procedures.

Kirath Exports: November 2003 till December 2008

•Joined as a merchandiser manager in November 2003 till December 2008.

•Worked with Sears Roebuck U.S.A., Sears Canada, Monoprix through A.I.E., BHS through Born Agin. Dealt with Elcorte Inglais, Saybury, and Hoff.

Marvel Merchandising (Buying Agency): January 2009 till July 31st 2009

•Joined marvel merchandising as a merchandiser in January 2009.

•Worked with Precca (Italy), UPIM (kids, Italy).

•Prepared range for procuring new business and arranging samples from different exporters.

Ryan International School (Vasant Kunj): September 2009 till June 2011

•Worked as a PRO, sitting at the official desk.

Owned a boutique from August 2012 till August 2020.

Worked at Krispy Krunchy Chicken as a manager from December 2020 till October 2022.

Presently working at Om Produce.

Worked in departments like Sales, Invoicing and Delivery operations.

KEY RESPONSIBILITIES:

1.Dealing with buyers independently.

2.Preparing sampling range as per buyer's requirement for each season and doing cost management of each item/sample.

3.Working closely with QA and tech team for accurate fit of samples and production as well.

4.Planning for future production along with production and QA team.

5.Maintaining Time and action calendar and strictly follow the dates.

6.Monitoring all productions activities while the production is on floor.

7.Communicating with shipping department and informing them of shipping dates.

EDUCATION:

•Bachelor of Arts from Delhi University.

•MBA in HR from Sikkim Manipal University.

Computer skills

1.Microsoft 360

2.Presently working with a software System Application Products in data processing(SAP).

PROFESSIONAL PROFILE:

2-year Diploma in Fashion Designing from I.I.F.T.

PERSONAL DETAILS

Nationality

Indian

Husband's Name

Mr. Ashwani Kumar Gaind

Date of Birth

January 4th 1975

Languages Known

English & Hindi

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