Computer Operator Test Engineer

WENDELL FRASER III

Knightdale, NC 919-***-**** *************@*****.***

www.linkedin.com/in/wendell-fraser-iii/

QA SOFTWARE TESTING ENGINEER

Transformational Quality Assurance Software Testing Engineer consistently sought-after to translate business requirements into technical solutions while ensuring high quality, usability, security, and scalability standards. Proven record of accomplishment in providing suggestions and solutions that improve and boost productivity and aiding companies in achieving success and improving organizational efficiency. Adept at conducting thorough research, inspection, analysis, equipment functionality, quality control, and auditing to guarantee a smooth and effective production process. Champion the processes leading to developing and implementing effective quality control processes and structures in a manufacturing and corporate environment. Characterized as a leader experienced in managing functional and technical multi-functional and multi-cultural high-performing teams who consistently deliver excellent results under budget and within the deadline.

SKILLS & COMPETENCIES

Software Quality Assurance Software Testing Software Test Cases & Planning Software Development Lifecycle (SDLC) Software Testing Lifecycle (STLC) Agile & Functional Testing Senior Management Consulting Business & Technology Alignment Quality Management Technical Architecture Development

CAREER HISTORY

String and Key Nov 2021 – Sept 2022

Quality Assurance Test Engineer

Utilized Testrail to create test cases for application design documents. Executed App test cases on emulated clients, reporting defects and tracking defect resolutions. Used Trello for issue tracking, GitHub for Pull Request, and CircleCi for web build development. Created documentation for various initiatives, including test plans. Made significant contributions during daily meetings with the Team Leads and Project Managers for testing status.

Key Contribution & Accomplishment:

Reviewed Figma for application design documents and test plan creation for discussions, in addition to the agile functional specification.

Conducted application regression tests on new products for all clients, including iPhone, Android, and Web.

Toshiba Global Commerce Solutions Inc. Jul 2021 – Sept 2021

Software Quality Assurance Test Engineer II – Contract

Reviewed custom software design documents and agile functional specifications and participated in design review discussions. Developed test cases from software design documents. Executed test cases, reported defects, and tracked defect resolutions. Conducted maintenance regression software tests and re-imaged Testbeds. Facilitated test environment, including hardware and software installations. Created documentation for various initiatives, including test plans. Participated in external project meetings.

Key Contribution & Accomplishment:

Accelerated growth through identifying and resolving multiple bugs in the software through code review, unit testing, integration testing, and user acceptance testing.

IGT Corp. Aug 2012 – Jul 2021

Software Quality Assurance II [Nov 2014 – Jul 2021]

Retained by management and received a Service of Excellence award for conversion into the new organization. Developed test documentation. Recorded, reported, and tracked defects to depict system status accurately. Designated to make the test system available and complete all system processing for Customer Acceptance Testing (CAT). Trained new Computer Operators. Secured, organized, and maintained the test environment. Assisted in coordinating, preparing, and presenting software products to customers. Developed proficiency in Unix, Linux Red Hat, Putty, WinSCP, HP QC12, and Jira software. Facilitated communications between management, support teams, and business users.

Key Contributions & Accomplishments:

Handpicked based on stellar qualities to conduct integration (embedded) testing upon the achievement of software development and hardware specifications.

Earned the privilege of facilitating software testing concerning communications, central system, middleware, terminal application, and client test systems.

Recipient of numerous monetary awards while at IGT/GTECH, including a Ten-Year Service Award.

Achieved measurable outcomes that added value to the organization by applying principles and techniques for evaluating systems during development.

IGT Corp. (Formerly GTECH Corp.)

Computer Operator II Aug 2012 – Nov 2014

Tasked with generating, transferring, and distributing reports, in addition to troubleshooting and escalating issues. Created incident reports, managed operations documentation database, and documented operational procedures. Conducted daily, weekly, and monthly backups of systems utilizing multiple technologies. Reported questionable situations and irregularities to the Operations Supervisor. Managed preventative maintenance of power systems and equipment. Complied with the correct escalation procedures with Computer Operations and other inter-dependent departments. Assisted Field Technicians with server-side operations.

Key Contributions & Accomplishments:

Enhanced quality outcomes by operating computer systems to input data, modify existing information and create new records under established procedures.

Turned around performance by supervising and training new computer operator trainees, both onsite and remotely, ensuring full staffing with trained and competent employees.

PREVIOUS EXPERIENCES

IGT Corp. (Formerly GTECH Corp.)

Computer Operator II Sept 2008 – Aug 2012

Abriyah Web Hosting Feb 2008 – Sept 2008

Technical Support & Billing Coordinator

SmartSource Inc. Aug 2007 – Oct 2007

Lead Technician

EDUCATION

Computer Science

Wake Technical CC – Wake County, NC

Geological Sciences

East Carolina University – Greenville, NC

TECHNICAL ACUMEN

Jira, Xray, TestRail, HP QC12, Xcode, Android Studio, iTerminal, Docker, Trello, GitHub, Waterfall & Agile Testing Methodologies, API (Postman).

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