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Member Team Customer Support

Location:
Beebe, AR
Salary:
$42.50/Hour or $85K/Year
Posted:
April 21, 2023

Contact this candidate

Resume:

Ross A. Schlitt *** Michelle Dr.

Beebe, AR *****

334-***-****

adwogm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

- 24+ years of experience in Information Technology.

- 15 years in management positions, leading teams of up to 146 members, positioned in 8 geographically dispersed locations across 9 different time zones.

- Current active Top Secret/SCI clearance held for 23 years.

Military Service

IT Support technician/Information Security Manager, United States Air Force, May 2000 to Aug. 2016

Retired USAF Technical Sergeant; Veteran Discharge: Honorable.

2019-Present, Software Support Analyst 2/.NET Full-Stack Developer, U. S. Army Aeromedical Research Laboratory (USAARL), Ft. Rucker, AL

Maintain/upgrade 13 in-house originated .Net applications, preserving 25+ years of user/application functionality, while bringing all applications current with DoD-required/Microsoft recommended security patches and upgrades, allowing users to maintain application proficiency without downtime required for retraining. Migrate two application front ends from MS Access database to MS SQL 2016. Manage MS SQL Server 2016 instances for 3 departments.

2018-2019, Manager, Tier 2, Tier 3 Support Desk and Web Shop Manager, Fort Rucker, AL

Manage all IT hardware repair, workstation OS/application support and base intranet web support. Manage all Fort Rucker IT trouble tickets. Distribute base-wide outage notices and updates, field status requests on individual and master tickets, as well as un-ticketed mass-outages. Base Remedy ticketing system point of contact.

2017-2018, DISA Global Service Desk, DISA Montgomery, Gunter AFB, AL

Evaluate/resolve customer issues as applicable and elevate to Tier 2 support as required.

2015-2016, Information System Security Officer, U.S. Air Force Enterprise Network Security, Pope Army Airfield, Fort Bragg, NC

Transition campus network control and responsibility from Air Force Reserve Command division to Air Material Command division while initiating new LAN certification and accreditation under Risk Management Framework (RMF). Using NIST SP 800-115, FedRAMP and Air Force guidance, updated local security testing and assessment policies and practices. Trained subordinates on structure-based penetration testing practices, according to local and Air Force policy

2009-2015, Section Chief, U.S. Air Force Enterprise Network Security, Maxwell Air Force Base - Gunter Annex

Gunter Annex campus LAN Information system security officer (ISSO). Performed all vulnerability testing and documentation of newly requested, untrusted software applications, along with their subsequent major version updates, submitted from Gunter tenant organizations, in a ‘sandboxed’ or isolated laboratory environment, as part of their networthiness certification and authorization for use on any stand-alone/air gapped or networked IT asset, Air Force-wide. Submitted all testing results and testing environment configuration notes to Air Force central approved software list. Update/maintain locally developed NOTAM/Vulnerability tracker front end and back-end C#/HTML code with Microsoft Visual Studio.

Developed system security plan (SSP) and other process documentation and reports. Work with common control providers (CCP) to develop control sets and gather artifacts. Translate DIACAP controls to RMF controls where appropriate. Develop the security assessment report (SAR), plan of action and milestones (POA&Ms). Performed information security testing and assessment functions according to NIST SP 800-115 and Air Force guidance. Research/develop stationery and mobile hardware/software technical solutions as requested by AFPEO/BES leadership. Provide subordinates with guidance on future career prospects for both in uniform and beyond, according to individual preference. Key member of COOP/disaster preparation/recovery team/identified network security requirements and solutions.

SME security consultant responsible for resolving security scan issues in Microsoft Corp./AFECMO Air Force wide Windows Workstation Enterprise (version 10) and Server (2012) environment distributions-Standard Desktop Configuration (SDC) and DoD Server Core Configuration (DSCC), prior to AF-wide release. Investigate/coordinate recovery operations after classified information leaks. Brief/advise enterprise leadership on all events/topics relevant to network security. Develop and implement IT security policies and protocols for the Gunter LAN. Developed user security training program. Managed the Gunter Enterprise Time Compliance Network Order (TCNO) program for 7 years.

2008-2009, Enterprise IT equipment Manager, Maxwell Air Force Base, Gunter Annex, AL

Section manager in charge of 146-member team charged with control of $54M inventory located around the globe.

2007-2008, Enterprise Software License Manager, Little Rock Air Force Base, AR

Maintained all software licenses owned by the Air Force base and supervised usages of all software installed on the base computers. Supervised 64 software license managers in charge of software owned by subordinate units on base.

2006-2007, Manager, Boundary Protection Systems and Base Software License Manager Little Rock Air Force Base, AR

Ensuring safety of base enclave through firewall/mail relay configurations while supporting customer requests. Developed wireless penetration testing program using such tools as Snort and Wireshark

Research/process controls/artifacts for NIPR/SIPR enclave DIACAP re-certification. Ensured all software in use on the Little Rock LAN was legally purchased, installed and utilized. Ensured disallowed software was removed and reported on. Trained unit software managers.

2004-2006, Night Shift Enterprise IT Service Desk Manager, Robins Air Force Base, GA

Lead 9-person IT service desk for 25,000-customer network. Manage team member task proficiency and associated records. Trained and certified 22-member team recruited to cover emergency outages. Tasked with after-hours troubleshooting for Air Force base to Air Force Base communications issues.

Researched DITSCAP NIPR/SIPR LAN controls/artifacts for the LAN Program Manager.

2001-2004, Certifier for Worldwide Missile Warning Early Launch Command Center Managers, Offutt Air Force Base, NE

Lead geographically dispersed 14-member test and evaluation team consisting of members located at tracking stations from Clear, AK to Fylingdales, Great Britain, certification of current and future executive level managers tasked with the detection and warning of all missile launches that could potentially affect the safety of the United States and/or nation state allies. Trained and evaluated team members and program executives on $45M globally dispersed terrestrial and space-based missile launch detection system. Manage Unix file system tasks such as mount/dismount and maintenance disk packs. Maintain file system tape backups/recoveries. Search and copy select files to take for audit.

2000-2001, System Operator at the Alternate Worldwide Missile Warning Early Launch Command Center, Offutt Air Force Base, NE

Operator for $45M globally dispersed terrestrial and space-based missile launch detection system. Assist with certification of executive level Missile Warning System program managers. Collection, packaging and shipment of physical classified data.

1997-2000, Field Service Technician/Test Engineer, Duncan Parking Management Systems, Harrison, AR

Hands-in diagnosis and repair of single space and multi-space parking management meters and system. Provided tier 3 customer support by phone and on-site for malfunctioning systems as well as new system integration. Provided practical support in troubleshooting new system designs.

Extensive Experience in the following: Network Operations, Firewall/Mail Relay management and maintenance, Information Security, Hard line and wireless penetration testing, Hardware and Software vulnerability testing, Hardware/Software Forensics, Client Support, Software License Management, Network Component Vulnerability Test/Remediation, Customer Support and Service, Configuration Management, Service Desk Operations, Quality Assurance, Problem Diagnosis/Resolution, Client Education, Team Training, Project Management.

General Skills: Acquisition, Active Listener, Analytical Skills, Communication Skills, Critical Thinking, Functional, Information Security, Leadership, Mentorship, Microsoft Access, Microsoft Office, Networking, Open Office Suite, Oral Communication Skills, Process Engineering, Process Improvement, Program Management, Research, Risk Assessment, Trainer, Training, Troubleshooting, Vulnerability And Risk Assessment, Writing, Written Communication Skills.

Technical Skills: 10+ years in application planning, development and maintenance. 16 years physical and logical IT system security program design, implementation and enforcement; Enforced Privacy Act and HIPA requirements; 13+ years in DITSCAP/DIACAP/RMF C&A programs and experience integrating campus level security stance with corporate level information security programs. Software: Secure Computing Sidewinder (McAfee) firewall administration tools, Remedy Ticket Tracking Systems, Sysinternals Utilities/Suite, Fortify Manager, Real-Time Analyzer and Source Code Analyzer, Application Security’s AppDetective, IBM AppScan, Metasploit, John the Ripper, Sqlmap, Cain and Able, Snort, Microsoft Visual Studio versions 2013-2022, Eclipse IDEs, Android IDE, Flying Squirrel wireless suite, tcpdump, Snort, Air Snort, Wireshark, eEYE Retina Network and Host Vulnerability Scanners Microsoft Windows, MS-DOS, MS Server 2012, MS SQL Server, MS Access, Unix, Linux, Android. Programming Languages formally training and proficient on: C, C++, Visual C, VB.Net, Java, HTML, MySQL and other database languages, COBOL, GW Basic, Visual Basic, Motorola/Freescale Assembly, PLC Ladder Logic.

Certifications:

Securiy+, CompTIA, 2020; Alabama

USAF Application Software Center of Excellence certified application tester

Education:

-Troy University, Troy, AL

Bachelor of Computer Science (BCS) (near completion): Computer Science

-2009 Community College of the Air Force, Montgomery, AL

Associate in Applied Science (AAS): Information Technology

-1998 North Arkansas College, Harrison, AR

Associate in Applied Science (AAS): Industrial Automation and Robotics



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