EDUCATION

Bachelor of Science, Computer Systems Network & Telecommunication, Florida State College of Jacksonville (2016)

PROFESSIONAL EXPERIENCE

AT&T

Manager Outside Service Planning and Engineering Design (2021 – 2023)

Designed and automated reporting to increase efficiency and timely distribution of key performance indicators, helping the team make critical project decisions with real time data.

Wrote SQL queries to pull data from multiple applications and merge into a single source.

Developed Excel workbooks using a combination of SQL data pulls, VBA macros, and various formulas to develop master spreadsheets.

Partnered with internal customers and external vendors to develop and maintain strong cross-functional relationships and acted as a liaison to distribute information and award projects.

Performed quality control analysis all permits and project documentation.

Managed Regional Design Center for North Florida, which included quality analysis and review projects, construction site walks, material purchasing and distribution, tracking and reporting project metrics, and submittal for final approval.

Reviewed and approved all billing for the North Florida Regional Design Center

Southeast Toyota

Associate Data Analyst (2013 - 2020)

Partnered with internal customers to understand and capture business reporting wants and needs; then utilized that information to develop custom reports to drive efficiencies.

Developed custom Tableau dashboards to assist senior leadership with critical information to make informed business decisions.

Acted as the liaison between the data management teams and senior leadership to establish best practices and develop solutions to improve the quality of reporting.

Managed logistics for all car/part deliveries for just-in-time production at multiple facilities

Analyzed and reported facility cycle times, spending, weekly & monthly performance goals, and material deliveries to senior leadership.

Coordinated all ship/rail arrivals and ensured proper resources available to handle unloading and storage of all assets.

Created performance scorecards utilizing excel macros and formulas, to support performance/goal initiatives.

Quality Administrator (2004 – 2013)

Created and maintained the internal Quality Website for the company.

Handled all administrative documentation and filing to ensure data integrity and security.

Developed access databases for all vendor information.

Partnered with Operations team to develop reports to assist with daily operations and planning.

Maintained quality reports and identified defect trends and recommended solutions to leadership.

Programmed reports using Cognos as needed.

Provided internal and external customer service.

Assisted Planning Department in running Ship Simulations, voiding damaged cars from load lines and running ad-hoc reporting.

Skills

Expert Level: MS Office (PowerPoint, Word, Excel, Access, Power BI, Server, SQL)

Programming Languages: Python, C#, C++, BASH, Visual Basic, R, SQL

Areas of knowledge: Process Improvement, Quality Assurance, Data Analysis, Data Mining, Data Cleaning, Logistics, VMWare, Cisco IOS, Routers, Switches

Highlight of Qualifications

Dedicated, motivated and loyal team player.

Self-starter with ability to thrive in a fast-paced environment with competing priorities.

Excellent customer service skills.

Ability to think outside of the box.

Superb PC skills with ability to learn and master new programs/software quickly.

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