Cloud Engineer It Support

JORGE VILLA HENAO

****************@*****.*** Tel: (57-311*******

Electronic Engineer from Telecommunications area, platforms, and security, with a high sense of responsibility oriented towards achievement and service, extensive learning capacities, continuous improvement and excellent disposition for teamwork, assertive communication, and adaptation to change. Ability to carry out the management, administration, and monitoring of projects.

Focused on the administration and maintenance of IT in the core of the business, managing the platforms and network and security infrastructure, ensuring compliance with policies and standards. Resolution of incidents that may arise, reducing their impact and helping to improve productivity.

WORK EXPERIENCE

CLOUD ENGINEER

Media Commerce Partners – Medellín, Colombia

June 2021 – April 2022

Incident management level 2, administration, and maintenance of IT services for software, cloud, data centers and infrastructure, in which the following stand out: DNS servers, TACACS, Microsoft Windows Server 2012R2 and 2016 servers, telephony embedded servers, NAS QNAP, Backup solutions as Veeambackup and others. Administration firewalls Sophos and Fortinet. Servers on Linux SuSe, Red Hat and Windows servers in infrastructure over private cloud as a Huawei cloud. Administration over "Hosting" and email accounts such as Microsoft Office365 IT SUPPORT ENGINEER

Mvtel Consultores – Medellín, Colombia

June 2012 - March 2013 and July 2015 – November 2019 Incident management level 2, administration, and maintenance of IT services for software, cloud, data centers and infrastructure.

Cloud infrastructure such as Microsoft Azure, public domain management, "Hosting" and email accounts such as Microsoft Office365. Wireless Networks Ubiquiti. LAN, WAN and WLAN networks Cisco, HP-Aruba, 3Com, among others. Page 2

WORK EXPERIENCE

TECHNICAL LEADER PROJECT ENGINEER

ITS Infocom – Medellín, Colombia

June 2012 – March 2013

Incident management level 2 of the Cisco CUCM voice platform of the Bancolombia administrative building.

COMMUNICATION ENGINEER

Axede – Medellín, Colombia

July 2011 - June 2012

Administration, Maintenance, Installation and Technical Support to Alcatel-Lucent telephone exchanges and Nice recording systems, Polycom equipment. SUPPORT ENGINEER

Multitel – Medellín, Colombia

June 2004 - June 2011

Administration, Installation, Maintenance and Technical Support to Nortel Networks telephone exchanges and their applications, new generation networks (NGN). Planning, programming, adaptation, monitoring and execution of Nortel telephone exchange installation projects.

APLIED STUDIES

ELECTRONIC ENGINEER (BACHELOR)

Universidad Pontificia Bolivariana. March 2002

Professional Registration: AN206-40545

CISCO CERTIFIED NETWORKING ASSOCIATED

Universidad Nacional. August 2002 – June 2003.

AMAZON WEB SERVICES – SOLUTION ARCHITECT ASSOCIATED Netec. December 2022.

AMAZON WEB SERVICES – SYSTEMS OPERATIONS ADMINISTRATOR ASSOCIATED Netec. July 2022.

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APLIED STUDIES

MICROSOFT 20411 ADMINISTERING WINDOWS SERVER 2012R2 COURSE Intelligent Training. April 2017.

MICROSOFT AZURE FUNDAMENTALS AZ900

Entrenamiento Certero. March 2022.

ACRONIS CLOUD TECH FOUNDATION ASSOCIATED

Acronis. December 2021.

SKILLS

High sense of responsibility

Excellent disposition for teamwork

assertive communication

Continuous learning

IDIOMS

Spanish – Native

English – written intermediate – speaking basic – listening intermediate

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