Administrative Assistant Customer Service

Paula Y. Brown

Indianapolis, IN

317-***-**** *********@*****.***

Ameritech Yellow Pages/SBC/AT Facilities Specialist - Indianapolis, IN

Sr. Specialist 2010-2022

•Managed clerks.

•Planned and executed department meetings and team buildings.

•Reserved numbers for clerks.

•Processed and orders.

•Kept open communication with sales department to handle items when escalated.

•Processed requests and kept track of items via electronic forms.

•Checked various mailboxes and completed other task for upper management during my work shift.

Ameritech Yellow Pages/SBC/AT Unbundling Department - Indianapolis, IN

Specialist 2005-2010

•Supporting customer retention by helping to provide better packages to residential customers.

•Responding to customer inquiries via phone and email.

•Provide executive support to Unbundling Team.

•Managed team meetings. Attendees, Agendas, and follow-up items.

Ameritech Yellow Pages/SBC/ATT Business Department - Greenwood, IN

Specialist 1999-2005

•Handle customer complaints/concerns

•Answered and returned a heavy phone call volume from current residential customers

•Handled billing and sales discrepancies

Ameritech Yellow Pages/SBC/ATT, Art Department Greenwood, IN

Sr. Administrative Assistant 1994-1999

•Work closely with artists, graphic designers, and concept artists to organize and distribute artwork for ad campaigns.

•Assisted Visual Effects in organizing and running pre-vis presentations.

•Provided clerical support such as answering phones, emails and returning messages.

Ameritech Yellow Pages/SBC/ATT Answering Point- Indianapolis IN

Assistant 1991-1994

•Answering incoming calls for sales department

•Advertisement material assembly

•Retaining and getting new clientele

Skills

•Sales expertise

•Complaint resolution

•Work History Multitasking

•Team Player

•Customer Service

•Active listener

•Adaptability

•Computer skills- Outlook, Microsoft Teams, SharePoint, Microsoft Office

•Multitasking

•Product knowledge

•Organizational skills

Awards

•Sales Excellence Award for the 2004 Fiscal year

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