Merliza V. Benotapa

**** *** ** *** ** Landscape Molino 1

Bacoor, Cavite Philippines 4102

+639*********

adwod0@r.postjobfree.com

Objective

To obtain a challenging position in a prestigious organization with an opportunity to integrate and exercise my skills and capabilities in attaining organization’s goals.

Experience

2022 July -Present

Bizmates - ESL Trainer

To teach Business English to Japanese professionals using the Bizmates methodology

To guide Japanese professionals in their business communications concerns

2014 November - 2022 March

St. Petersburg, Russia - Nanny/Tutor/Household manager

Create an English only environment in the house

Teach the kids phonics preparatory to reading

Teach basic mathematics for preschoolers

Teach kids socially appropriate behavior

Take the kids for a walk and accompany them to their classes

Organize their schedules

Organize educational games

Report to the parents about the kids’ progress

Prepare meals for the family

Do simple housekeeping

2011 October - 2014 October

KYEC, Taiwan ROC - Junior Technician

Set-up machine, load probe cards according to conditions given by customers

Test wafers according to specifications such as temperatures, programs, probecards and devices needed by the customers

Coordinate with product and equipment engineers regarding testing procedures

Ensure that all customer requirements were met before releasing test procedure to the next stage

2010 April - September 2011

Teletech Care Management -Customer Service Representative

Handle Australian Telephone Account (Telstra)

Manage clients’ accounts by troubleshooting, fixing and processing their orders

Handle Telephone inquiries and assist customers in their daily needs

2006 December- 2007 August

Teletech Care Management -Customer Service Representative

Handles Blue Shield of California Account

Assist customers and guide them in their daily life cycle needs

Interact and provide full-service solutions to the customer’s inquiries and problems

Adhere to the company’s standards of providing professional and comprehensive solution to client’s worldwide

2005 May - 2006 November

KYEC, Taiwan ROC - Junior Technician

Set-up machine, load probe cards according to conditions given by customers

Test wafers according to specifications such as temperatures, programs, probecards and devices needed by the customers

Coordinate with product and equipment engineers regarding testing procedures

Ensure that all customer requirements were met before releasing test procedure to the next stage

2002 February -2005 March

Advantech Semiconductor Inc. Taiwan - Production Operator

Set-up machine, monitor test process and coordinate with production engineer about any testing abnormalities

Ensure that all customer requirements are met before releasing products to the next stage

2001 May -2002 January

Eurotiles Industrial Corp. Makati City, Philippines - Marketing Assistant

Generate daily, weekly, monthly sales report

Generate Item analysis report

Generate graphical presentation of products for forecasting purposes

Report to marketing manager

Education

February 2021 - April 2021

World Tesol Academy - 120 Hour Tesol/Tefl Certificate

A course focusing on teaching of English language to non-native students

2009 May-2010 January

St. Dominic College of Arts and Sciences - NCII Caregiving

1995 June- 1999 March

Technological University of the Philippines - Bachelor in Computer Science

Examination taken

Civil Service Professional Eligibility Exam

Personal information

Birthdate: September 20, 1978

Age: 44

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