Service Representative Production Operator
Resume:
Merliza V. Benotapa
**** *** ** *** ** Landscape Molino 1
Bacoor, Cavite Philippines 4102
***********@*****.***
Objective
To obtain a challenging position in a prestigious organization with an opportunity to integrate and exercise my skills and capabilities in attaining organization’s goals.
Experience
2022 July -Present
Bizmates - ESL Trainer
To teach Business English to Japanese professionals using the Bizmates methodology
To guide Japanese professionals in their business communications concerns
2014 November - 2022 March
St. Petersburg, Russia - Nanny/Tutor/Household manager
Create an English only environment in the house
Teach the kids phonics preparatory to reading
Teach basic mathematics for preschoolers
Teach kids socially appropriate behavior
Take the kids for a walk and accompany them to their classes
Organize their schedules
Organize educational games
Report to the parents about the kids’ progress
Prepare meals for the family
Do simple housekeeping
2011 October - 2014 October
KYEC, Taiwan ROC - Junior Technician
Set-up machine, load probe cards according to conditions given by customers
Test wafers according to specifications such as temperatures, programs, probecards and devices needed by the customers
Coordinate with product and equipment engineers regarding testing procedures
Ensure that all customer requirements were met before releasing test procedure to the next stage
2010 April - September 2011
Teletech Care Management -Customer Service Representative
Handle Australian Telephone Account (Telstra)
Manage clients’ accounts by troubleshooting, fixing and processing their orders
Handle Telephone inquiries and assist customers in their daily needs
2006 December- 2007 August
Teletech Care Management -Customer Service Representative
Handles Blue Shield of California Account
Assist customers and guide them in their daily life cycle needs
Interact and provide full-service solutions to the customer’s inquiries and problems
Adhere to the company’s standards of providing professional and comprehensive solution to client’s worldwide
2005 May - 2006 November
KYEC, Taiwan ROC - Junior Technician
Set-up machine, load probe cards according to conditions given by customers
Test wafers according to specifications such as temperatures, programs, probecards and devices needed by the customers
Coordinate with product and equipment engineers regarding testing procedures
Ensure that all customer requirements were met before releasing test procedure to the next stage
2002 February -2005 March
Advantech Semiconductor Inc. Taiwan - Production Operator
Set-up machine, monitor test process and coordinate with production engineer about any testing abnormalities
Ensure that all customer requirements are met before releasing products to the next stage
2001 May -2002 January
Eurotiles Industrial Corp. Makati City, Philippines - Marketing Assistant
Generate daily, weekly, monthly sales report
Generate Item analysis report
Generate graphical presentation of products for forecasting purposes
Report to marketing manager
Education
February 2021 - April 2021
World Tesol Academy - 120 Hour Tesol/Tefl Certificate
A course focusing on teaching of English language to non-native students
2009 May-2010 January
St. Dominic College of Arts and Sciences - NCII Caregiving
1995 June- 1999 March
Technological University of the Philippines - Bachelor in Computer Science
Examination taken
Civil Service Professional Eligibility Exam
Personal information
Birthdate: September 20, 1978
Age: 44
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