Gouri Herekar

adwoct@r.postjobfree.com

937-***-****

EDUCATION

Master Of Business Administration-Raj Soin School of Business, WSU (2008-2010) GPA: 3.67

Bachelor Of Engineering-Computer Science

Website Development -Google Certificate

Business Analyst Course-Agile framework,JIRA

TECHNICAL SKILLS

BA Skills Agile Framework-User Story mapping, Sprint planning, Sprint backlog, Product backlog and grooming, Story points allocation, Requirements Elicitation and Prioritization, Test Case, Gap Analysis, Sprint Velocity Graph, Burn Down, Scrum Ceremonies, Stakeholder Analysis and communication.

Web Technologies Wordpress, Canva,Adobe, SquaresPace, Restful API testing with Postman (beginner level)

Database Basic SQL queries

Tools JIRA, MS Visio, Lucid chart(beginner level), MS Office, MS Word, MS Excel, PowerPoint

Project Coordination MS Office, MS Word, MS Excel, PowerPoint, JIRA, LucidChart,Analytical Skills

Soft Skills Cross-functional teams, Communication, Collaboration, and empathy

CERTIFICATIONS TRAINING AND AWARDs

Web Designing and Development

Business Analyst

Awarded as the second-best team in the 2009 Society for Advancement of Management nationwide case competition held at Las Vegas

Awarded with Sigma Iota Epsilon and Alpha Beta Gamma membership for academic excellence.

Dayton Power Light Business Associate[Jan 2011-Oct 2011]

Responsibilities

Identify potential project leads in the early stage of the business proposal.

Build customer relationships with customers to ensure customer expectations are met.

Collaborate with internal departments and provide information so that customer needs and expectations are understood and achieved

Advocate for the customer to establish the true root cause of customer issues where possible.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Document all customer interactions, and contacts .

Wright State University, Raj Soin School of Business Graduate Assistant[2008-2010]

Responsibilities

Assist the professor in conducting Microsoft Access and Dreamweaver classes.

Analyzed acquired information and presented it to professors.

Directed students in performing and completing assigned tasks.

Organized various class presentations and new course

Assisted and guided students through the live in-class workshops to overcome a lack of understanding of core concepts.

Quinnox Consultancy,Mumbai Associate [2003-2004]

Managed customer relations and customer service through daily communication and interaction.

Maximized customer interactions by promptly identifying needs and wants.

Website Design using HTML.

Trained onsite clients in Portugal, Turkey, and UK on development methodology for using the TeamSite Content management tool.

Executed Perl Scripts and basic SQL queries for retrieving data from the database.

Executed Test Cases and documented them for further debugging.

Developed content by understanding the requirements from the client.

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