Service Representative Customer Support

Alan Kelvin Jr Frett

701-***-**** adwocj@r.postjobfree.com 1827 Tillstream Dr Orlando, FL 32818-4778 SUMMARY:

Highly motivated and detail-oriented customer service professional with over 7 years of experience in various customer-facing roles. Skilled in handling customer inquiries, complaints, and issues with tact, diplomacy, and empathy. Adept at collaborating with cross-functional teams to ensure customer satisfaction and meet business objectives. Fluent in English, French, and Haitian Creole. WORK EXPERIENCE:

Customer Service Representative, Omni January 2021-December 2022

Responded to a high volume of customer inquiries via phone, email, and chat, achieving an average customer satisfaction rating of 95%.

Demonstrated exceptional communication and problem-solving skills, resulting in a 15% decrease in the number of customer complaints.

Collaborated with product development and quality assurance teams to improve customer experiences and reduce product defects.

Customer Support Specialist, Maximus January 2019-December 2020

Provided support to customers in the hospitality industry, resolving over 100 customer issues per week with a resolution rate of 90%.

Developed and implemented a training program for new customer support representatives, resulting in a 20% increase in customer satisfaction ratings.

Assisted in the development of a new CRM system, resulting in a 30% reduction in customer response time.

Customer Care Specialist, Vermont Teddy Bear Company October 2016-November 2018

Handled customer inquiries, complaints, and issues with a high degree of empathy, achieving an average customer satisfaction rating of 97%.

Developed and implemented a customer feedback program, resulting in a 10% increase in customer satisfaction ratings.

Assisted in the development of a new order management system, resulting in a 25% reduction in order processing time.

SKILLS:

Strong communication skills, both written and verbal

Exceptional problem-solving and critical thinking skills

Proven ability to work independently and as part of a team

Strong attention to detail and time management skills

Fluent in English, French, and Haitian Creole

EDUCATION:

Some college in Business Administration, College of the Florida Key (2014) CERTIFICATIONS:

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