Customer Service Coach

Bill Mann

**** ***** ***. ** ● Ramsey, MN, *****

763-***-**** ● adwocc@r.postjobfree.com

EDUCATION

Iowa State University, Ames, Iowa

Bachelor of Science, December 2014

Major: Marketing

Iowa Central Community College, Fort Dodge, Iowa

Associate of Arts Degree, 2012

Major: Business

RELATED EXPERIENCE

Service Coach, Ameriprise Financial Minneapolis, MN 2018-2022

● Identify and implement several process improvements for the business

● Developed on team procedure to resolve and mitigate complex compensation corrections

● Effectively communicate and provide support for high level clients and internal business partners

● Deliver training and continuous coaching to processors and front-line agents

Sr. Customer Service Professional, Ameriprise Financial Minneapolis, MN 2015-2018

● Provided expert phone queue support for highly technical or escalated phone calls

● Processed specialized casework such as account verification letters and statement reprints

Data Research Analyst Internship, Kingland Systems Ames, Iowa, 2014

● Provided support to our internal customers via phone/email correspondence

● Conducted research and completed data entry on corporations

● Enhanced data quality over time through continual data cleanup efforts

● Used defined procedures to identify relationships and validate data

COMPUTER SKILLS

● Microsoft Office (Word, Excel, PowerPoint, Outlook)

● SharePoint

INVOLVEMENT

● Volunteer for Ameriprise Financial Sponsored programs including People Serving People, Meals for Minds,

Habitat for Humanity, and the Special Olympics

Contact this candidate