James A Robb

adwobd@r.postjobfree.com • 603-***-****

LinkedIn • New Boston, NH, 03070, US

Director of Workforce Management

Highly-meticulous, and dedicated professional with extensive experience in developing, devising, and implementing workforce management strategies with keen focus on project and program management.

Demonstrated expertise in ensuring staff volume requirements, monitoring, and enhancing employee performances. Remarkable efficiency in creating and delivering budget resources for executive management, while interfacing with IT finance department on headcount budget and various Apptio functions. Instrumental in identifying operational processes, inefficiencies, and recommending essential developments.

Highly skilled as a project / program manager work commitments are met and delivered upon. Fiscally aware of project budgets and how to work within them. Capable of managing multiple projects concurrently and often called upon to rescue projects and programs that have gone astray. Very adept at proficient in developing cross-functional collaborations across IT and market leaders within company and across international teams, including Latin America (LATAM), Europe and Middle East (EMEA), and Asia Pacific (APAC). Transformational leader; adept at leading, coaching, and mentoring high performance teams to resolve complex issues, and assisting new hires on organizational standards and procedures. Persuasive and refined communicator; deft at leveraging professional relationships with key clients, stakeholders, and executive administration by utilizing exceptional communications skills at all levels with keen focus on achieving organizational goals.

Areas of Expertise

Project management

Program Management

Financial Management

Budgeting & Forecasting

Workload Management

Team Training & Leadership

Stakeholders Engagement

Workforce Planning & Development

Cross-functional Collaboration

Market Analysis & Research

Strategic Analysis & Execution

Issue & Conflict Resolution

Business Processes Enhancement

Information Technology

People Management

Career Experience

Liberty Mutual Insurance Group, Information Technology, Portsmouth, NH 2018 – 2022

Director IT Workforce Management

Administer various organizational operations, including overall headcount adherence to financial plan, using data / Power BI to monitor headcount, new requests, LIT, and staff augmentation information to deliver real time analytics. Ensured accurate forecasting for Global Digital Services (GDS) and provide levers to initiate cost savings by interfacing with IT Finance department on headcount budget and various Apptio functions. Partnered with Talent and GDS executive leadership working on strategic workforce plans for each operational area.

Managed yearly work efforts to create and deliver budget material for delivery to Chief Information Officer and Market CIOs for GDS expenditures for upcoming year, while providing baseline for market expenses and improving market collaboration. Oversaw LIT Budget for GDS, while acting as liaison between LIT leadership and GDS SLT / CIO.

Facilitated and created business justification for work on Critical Security Controls (CSC) guidelines and policies by collaborating with Global Cybersecurity (GCS) organization to manage with CSC 1,2, and 5.

Took over high profile Security Audit Program for Resiliency in the cloud and ensured pre-requisite items were properly addressed and pulled delivery dates back into adherence with schedule by assisting in cross-functional reviews with various product owners and architects.

Developed Manager / Director portal for rapid access to generally used functions, including FTE Requests, Contractor Support, Conference Requests, Risk / Opportunity tracking, Procurement code lookup, and Tech Start Full-time / intern plan status. Supported GDS’s requirement for graduate hires and interns by serving as focal point for Tech start team.

Liberty Mutual Insurance Group, Information Technology, Portsmouth, NH 2015 – 2018

Manager of Workload Management

Maintained overall budget adherence for GDS and Market partner awareness of GDS projects. Mentored and coached struggling employees into functional workforce member and leveraged new opportunities within team. Administered GDS’ Clarity implementation program to comply with overall financial chargeback methods, project tracking, and headcount forecasting efforts. Trained and coached all project managers in GDS, while explaining advantages of Clarity’s new reporting / resource tracking and functionality. Developed cross-functional relationships across Market and IT, while acting as critical point of escalation of barriers to success. Communicated and created overall platform reporting to GDS leadership to streamline flow of organizational operations.

Enhanced project delivery to customers by managing team of Account Managers and Business Systems Analysts to support market questions, facilitate Tier 2/3, Quarterly CIO reviews, and managing Central IT Intake process.

Administered Price Waterhouse evaluation of Hosting Services and industrial comparison of services and rates by conducting competitive market analysis.

Liberty Mutual Insurance Group, Information Technology, Portsmouth, NH 2008 – 2015

Resource Manager

Oversaw Project manager assignments and overall resource conflict resolution. Delivered governance and resolution for resource conflicts in Hosting Services and meet market demand by providing sufficient resources, including staff augmentation, prioritizing Hosting work with Market requests, collaborating with markets on delivery dates to increase customer satisfaction.

Accomplished budget requirements for ~900 FTEs and +650 contractors by showcasing exceptional management skills.

Evaluated total cost of projects and return on investment by leading PMO Governance for project and product models.

Additional Experience

Business Manager New England Resource Center Electronic Data Systems, Peterborough, NH / Oshawa Canada

Y2K Project Manager for Perken/Elmer.

Project Manager for Fleet Backing Credit Card transition.

Project Manager for GM Mainframe to Unix retirement program.

Bachelor of Science – Electronic Technology

DeVry Institute of Technology - Phoenix, AZ

Contact this candidate