Scrum Master

Melissa Jamerson

Forney, TX · 972-***-**** · ***************@*****.*** · Mel Jamerson LinkedIn

Professional Summary

An Experienced train engineer turned Scrum Master with a proven track record of leading cross-functional teams to deliver high-quality products. With over 10 years of experience in the railway industry, I have developed strong leadership, problem-solving, and communication skills, which I leverage to facilitate agile practices and drive continuous improvement. I am a certified Scrum Master with expertise in Scrum, Kanan, and SAFe frameworks.

Adept at leveraging agile methodologies to develop and implement sustainable solutions to address business complexities.

Experienced at shielding teams from external interference to enable optimal functionality and productivity.

Known for cultivating positive work environments that promote collaboration and continuous improvement.

Skills & Competencies

Personnel Management Project Road Mapping Agile Assessments Stakeholder Engagement Strategy, Execution, Results Risk Management / Mitigation Regulatory Compliance Budget Management Team Development / Coaching Scrum Life Cycle Sprint Planning Business Continuity

Professional Experience

Denton County Transit Authority; Train Engineer/Manager; Denton, TX Jan 2014 – Present

Led a team of train engineers, conductors and other personnel ensuring compliance with safety regulations, company policies, federal laws.

Coordinated with dispatchers, maintenance crews, and other departments to ensure smooth operation of trains and track infrastructure.

Managed budgets and expenses, tracking costs and identifying opportunities for cost savings without sacrificing safety or service quality.

Developed and implemented policies and procedures, ensuring adherence to industry standards and regulatory requirements.

NASA C3RS; Scrum Master; Denton, TX Jan 2014 – Present

Selected to attend safety training hosted by NASA and gained key insight that was leveraged to improve current safety practices.

Conduct daily stand-up meetings with the train crew to discuss progress and identify roadblocks.

Facilitated retrospectives to review past performance and identify opportunities for improvement.

Coached and mentored team members on agile practices, including Scrum, Kanban and SAFe.

Act as a servant leader, promoting self-organization, empowerment, and accountability within the team. FedEx; Multiple Roles and locations Aug 2004 – Jan 2014 Operations Manager; Dallas/Fort Worth, TX Jun 2005 – Jan 2014 Oversaw multiple aspects of operations, managing up to 120 associates including two managers and four team leads that executed daily production and transportation tasks.

Frequently selected by senior leadership to assist with preparing new facilities for go-live. Supported the launch of facilities in Ft. Lauderdale, FL., Lubbock, TX., and Tempe, AZ. Specific tasks included, - Mapping project plans from the planning phase to completion

- Developing scalable staffing models and assisting with recruiting, hiring, onboarding, and training

- Assisting with machine placement and testing

- Ensuring task completion according to established deadlines and providing status updates for executive leadership

Drove performance according to established KPI’s and championed initiatives that improved throughput and process flow.

Maintained trusting relationships with team members and internal partners, successfully working collaboratively and cross-functionally to achieve favorable outcomes.

Managed conflict while keeping team members focused on individual and team goals. Education

Bachelor of Science, Criminal Justice: Oklahoma City University

- Assistant Basketball Coach and Camp Leader

- Internship: Department of Corrections, Assistant Parole Officer Certifications

Certified Scrum Master: Scrum Alliance

Certificate of Achievement in Six Sigma, Green Belt (Information Technology): Villanova

Master Certificate in Business Analysis: Villanova

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