Service Representative Customer

Sandra L. Krause

**** ****** *****, ********, ** 53033

Cell: 414-***-**** Email: *****.*******@***.***

SUMMARY

Results orientated and highly motivated individual with a positive attitude. I’m a quick learner with a strong work ethic, and I am accustomed to working in a fast-paced environment.

SKILLS

*Customer Service *Research *Problem Solving *Reliability

*Team Leadership *Determination & Persistence *Leadership WORK EXPERIENCE

Loan Administration

Town Bank, N.A. – August 2019 to Present

Process loan files for Consumer, Small Business, and Commercial Bank Lenders

Take Internal Customer Calls

Update systems information for file flow

Help with internal customer issues

Manage email requests and problem solve

Manage Final Titles and Recorded Mortgages for Consumer Loans Credit Service Specialist

Town Bank - June 2011 to August 2019

Process loan files for Consumer Bank Lenders

Document Mortgage, Auto, Personal, & Unsecured Loans

Scanning closed files

Take Customer Calls

Manage Files

Help with customer issues

Manage Email requests and payoff quote requests

Assistant Customer Service Manager

USA Funding Corp - July 2003 to February 2011

Managing all aspects of the customer service department for a wholesale mortgage company from Welcome Letter to Transfer of Servicing Letter. This responsibility includes:

Managing a full time staff of four customer service representatives.

All billing and collections

Payment posting and payoffs

Escrow account management

1098 reporting

Managing HELOC and Construction draws

Company liaison with investor servicing departments

Retrieval of Final Documents (Recorded Mortgages and Final Title Policies)

Flood Policy Transfers

Customer Complaint Research

Navigating between several computer systems.

Disbursement Manager

Reliance Title Services - March 2002 to July 2003

Managing all aspects of disbursement department for the Title Company. This responsibility includes:

Managing a full time staff of one person

Clearing stipulations with lenders

Cutting checks for files

Managing and storing files for company

Stacking, copying, and sending files to lenders

Funding/ Disbursement

USA Funding Corporation – January 2001 to March 2002 Disbursing all loans that were closed at USA Funding Corp. Funding loans along with five other employees. This responsibility includes:

Reviewing and approving closing documents

Disbursing loans for USA Funding Corp.

Organizing files by lender guidelines

Collecting stipulations for sale to new lenders

Pentair Water Treatment

Customer Service Representative

November 1997 to January 2001

Working together with 10 other customer service representatives to get all of our customers orders completed and out to the workshop. This responsibility includes:

Entering purchase orders for France and Italy

Maintaining customer files

Entering return material authorizations

Distributing customer orders to correct work lines Education

High School Diploma

Hamilton High School 1995

Additional Schooling

W.C.T.C – Using Microsoft Works for Windows

Excel Basic

Training – Living as a Leader Program completed (2016)

~References upon request.

Contact this candidate