Executive Assistant Call Center

Terri Brown

MURRAY, KY *****

904-***-**** ************************@*****.***

PROFESSIONAL SUMMARY

As a seasoned professional with a range of experiences, I bring organization, innovation, positivity, knowledge, and customer-centric service to fast-paced environments.

SKILLS

Candidate screening

Recruitment strategy development

Project management

Benefits administration

Team work

Presentation development

Business correspondence

Executive support

Tech-savvy

EXPERIENCE

AUGUST 2021-MARCH 2023

Recruiter

Hueman People Solutions Jacksonville

Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates.

Mastered 3 Applicant tracking systems

Determined application requirements with detailed analysis of job descriptions and qualifications.

Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.

FEBRUARY 2020-AUGUST 2021

Client Advocate

Citi Jacksonville, FL

Crushed metrics with an average 8.5 calls an hour; with 98% of issues handled in one call, and customer satisfaction rate is 90%

Implemented service to credit card clients in high-volume call center.

Retained clients through excellent upselling and sales follow-up abilities.

Supported clients in handling fraud claims and return issues

SEPTEMBER 2008-FEBRUARY 2019

Executive Assistant

Florida Baptist Convention Jacksonville, FL

Acted as HR Director: benefits, recruiting, policy creation, onboarding, worker's compensation amongst other activities

Loan Program coordinator: Process applications, financial analysis, produced committee meeting materials

Answered telephone calls, email requests and written correspondence to achieve internal and external communication objectives.

Served as lead to facilitate office administration functions.

Performed tactical and strategic administrative support tasks for upper executive-level employees.

EDUCATION

BA - Communications

University of North Florida, JACKSONVILLE, FL

ADDITIONAL INFORMATION

VOLUNTEER SERVICE RECOGNITION

HUEMAN PEOPLE SOLUTIONS CORE VALUES AWARD WINNER, 2022

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