Service Representative Patient

Cynthia Dennis

Phone: 336-***-****

Email: ***************@*****.***

Ability Summary

Gathering Information

Excellent Communication Skills (oral & written)

Establishing and Maintaining Interpersonal Relationships Assisting and Caring for Others

Documenting/Recording Information

Interacting With Computers

Performing Administrative Activities

Performing & Working Directly with the Public

Employment History

Patient Service Representative

02/2003 - 06/2021 Central Carolina Dermatology 4010 Mendenhall Oaks Pkwy, High Point, NC Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Interview patients or their representatives to identify problems relating to care. Refer patients to appropriate health care services or resources. Maintain knowledge of community services and resources available to patients. Explain policies, procedures, or services to patients using medical or administrative knowledge. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records.

Education History

Issuing Institution Location Degree Received Course of Study Ledford High School Thomasville, NC High School Diploma General High School Curriculum

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