Kassandra Benitez

Orlando, FL *****

adwo3r@r.postjobfree.com

+1-929-***-****

Work Experience

Vaccine Specialist (Remote)

Change Healthcare - New York, NY

November 2021 to April 2022

• Experience with WFM ( genisys, avaya, sales force, twillo, Zendesk)

• Enrolls and trains pandemic providers on Enhanced NYC and vaccine finder.

• Maintains and coordinates inventory of vaccines and supplies, and implements protocols based on CDC’s guidelines.

• Trains providers on COVID-19 vaccine storage and handling, administration, VAERS reporting etc.

• Maintains provider database to track training topics and information.

• Compiles monthly reports of activities, progress, barriers and success with a plan to address the barriers.

• Monitors Data quality for COVID administrations on a weekly basis through the data quality reports available in Enhanced NYC

• Works with the NYC administration to communicate to providers, partners, target populations, and general public regarding early, targeted vaccine efforts as well as widespread availability.

• Works with stake holders including NYC pharmacies, hospitals and also with other districts/regions to ensure continuity across the state.

• Other duties as assigned.

• Inbound & outbound calls

Data Entry Specialist (Remote)

Metropolitan Jewish council - Brooklyn, NY

January 2020 to November 2021

• Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.

• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.

• Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.

• Establishing data entry standards by continually updating filing systems to improve data quality.

• Addressing data inconsistencies by working with administrative staff to locate missing data.

• Attending to data queries and reporting any major data errors to management.

• Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.

• Customer service

• Inbound & outbound calls

• Emails & chats

Home Health Aide

Eagle Eye - Brooklyn, NY

August 2016 to December 2019

• Help patients with personal hygiene, dressing, bathing, and other daily tasks.

• Perform basic health care services for patients including checking vital signs or administering prescription medication.

• Help with general light housekeeping.

• Make transportation arrangements as needed.

• Work with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.

• Observe and report on patient condition.

• Keep up with in-service training.

• Assist with medical appointments

• Running errands ( food shopping )

• Change linen, wash clothes, sweep, mop, organize cabinets Education

Bachelor’s

South university

May 2022 to Present

High school diploma

Leadership & Public Service High School - New York, NY September 2009 to June 2013

Skills

• EMR systems

• Microsoft Powerpoint

• Workforce management

• Medical Records

• Sales

• Windows

• Medical terminology

• Customer support

• Customer service

• Home care

• Data collection

• Databases

• Case Management

• Zendesk

• Java

• Data entry

• Phone etiquette

• Epic

• Medicare

• AWS

• Insurance verification

• Agile

• Avaya

• Patient care

• Medical scheduling

• HIPAA

• Organizational skills

• Microsoft Access

• Microsoft Word

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