Entry Clerk Meter Reader

PATRICK L. RAINES

*** ****** **** ****-***** NJ *7075

551-***-**** ~ ****************@*****.***

Objective:

To use combine customer service experience and technical skills in order to become an asset to the PSE&G Senior Admin Associate & Management Team

Summary

10 years of customer service experience/ Administrative experience

6 years of Supervisory / Assistant Supervisory Experience

Contributed 3 years of OSHA FREE INCIDETS

SKILLS KNOWLEDGE

Technically proficient with Microsoft Office suite, includes EXCEL, WORD, POWER POINT SALESFORCE ETC MS Access, SAP, Excel, Basics knowledge of the payroll system CATS and.

FCS Basic understand of the Planning Board

Access to Tyndale FRC

Strong organization skills: ability to build and maintain effective partnerships within and across organizations.

Excellent analytical and communication skills.

Knowledge of Meter Reading and the Collections Process regarding the effects of company revenue.

Accomplishments

Trained successfully over 14-meter readers in End of day Process

In 2008-2009 working with 5 other students, created a marketing plan for Devon Jewelry in nearby Wyckoff, NJ, helping the company acquire new clients using social media such as YouTube and Facebook. The results where Devon Jewelry sales went up 25%.

In charge and created clothing inventory log for Meter Reading Staff to accurately distribute clothes

Accurately read 85-93 % of daily assignments.

Productivity report 5 RID successfully

Work Experience:

BMW NA/ Data Entry Clerk 2022- Present

• Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.

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551-***-**** ~ ****************@*****.***

• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Maintains data entry requirements by following data program techniques and procedures.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Additional job titles could include Data Entry Operator

PSEG/ Performance Measurement Analyst 2021- 2021

- Manage contracts and required information to effectively ensure that PSE&G appropriately recognizes and receives all revenues associated with the contracts.

- Prepare and issue invoices, and their associated receivables, on a monthly basis for yearly rentals for

equipment placed on PSE&G Properties by Third Party customers.

- Manage process that ensures that financial terms and conditions are adhered to by the Third Party customers, and ensures that bills appropriately capture all necessary fees.

- Demonstrate strong, responsive client care and interaction skills with the Third Party customers

- Ensure customers understand their fiscal requirements under the contracts and update them when changes in pricing/billing are warranted under the contract.

- Monitor the receipt of payments against the invoices issued to customers.

- Work closely each month with the Accounting Department to ensure all payments are applied to the corresponding invoices.

- Conduct aging of all unpaid invoices and promptly raise awareness of any payment related issues.

- Reconcile all costs, billing (invoices) and payments received for each project between the entries in SAP and the back-office tracker on a monthly basis.

- Determine the actual costs at job completion and differences are billed or returned to the customer after the prior month’s close in SAP. This includes reconciling related accounts.

- Will work with the Project Manager in preparing new accounts, determine new/current attachment rate, and provide a final invoice to the Third-Party customer.

- Proactively identify and support the implementation of process improvements in the achievement of process excellence.

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551-***-**** ~ ****************@*****.***

- Support the implementation of new tools and technologies, using process improvement tools and techniques.

- Develop and maintain all support files and Excel spreadsheets Salesforce

PSEG CLERK/ OFFICE SUPPORT 2016 -2020

Entrusted and maintaining End of Day Report.

In charge of the daily chronic lists printed out daily and assigned for staff of 30-meter readers.

Monitor of Key Audits for both meter reading and collections

Trained in managing the Collection of money at the end of day for collections department

Train and mentor new hires on End Day Report, and answering their questions on how about the job and how things work

Compiling, monitoring, evaluating and analyzing performance metrics toward achievement of scorecard targets.

Update and maintain daily the Collection Shut off Letters to the towns within the district

Proven proficiency in the use of SAP for payroll time entry and MS Office, specifically Word, Excel & Powerpoint

Contact customers to resolves access issues, BPU or High-Level Complaints, meter reading appointments, new keys and how to return old keys

Maintain and care for inventory for all meter reading supplies and office supplies back up for General Assistant.

PSE&G -METER READER 2013-2016

Read and reseal all demand meters, and fills out and reports on possible theft of service and damaged meters

Accurate read 500-800 meters assigned daily.

Safely driving record throughout PSEG service territories Achieve accurate reads on hundreds of meters assigned daily.

Customer relations- face to face interaction with 200-300 customers on daily finding the answers to their questions and finding correct solutions to their concerns

In charge and entrusted with keys to customers’ homes and use of company vehicles when given

Daily use of the ITRON 300 Meter Reading Unit each day to maintain and complete daily assignments.

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551-***-**** ~ ****************@*****.***

BILLING SYSTEMS ASSITANT SUPERVISOR

HACKENSACK UNIVERSTY MEDICAL CENTER 2007-2011

Supervised a group of 8 employees in varies tasks

Worked with Vice President and Director of Children’s Hospital

Review invoices to ensure accuracy and consistency with check requests

Process invoices in an accurate and timely manner -Accounts Payable function and responsible to initiate appropriate changes to ensure AP system integrity including invoice processing system. Coordinate and approve the interface activities between Accounts Payable and Treasury.

Investigate discrepancies and take appropriate action to resolve timely

Resolve complex invoice payment issues and provide client support regarding special payment situations

Timely follow-up with vendors and clients regarding AP related issues

Void and cancel checks

Perform payment proposal, including meeting all payroll deadlines and cutoffs and monitor change and hold requests by clients

Assist with 3rd Party Audit Support when audits happened

Maintain files in an organized and orderly manner, including scanning as required

Perform other related duties as assigned by Supervisor.,

Train and mentored multiple department representatives how to use business software, such as billing for physicians, dealing with claims verifying insurances and analyzing data, tracking forecast

accuracy, produce and analyze various reports better manage departments schedule and billing cycles. technical/financial review and analysis improve overall patient call productivity

Maintain and supervised various calendars, schedules and travel plans for all pediatric departments.

Screen visitors, calls and incoming correspondence and refer to appropriate personnel

Monitor projects, assignments and requests to track status and ensure completion within set deadlines supervised SAP billing system to investigate data anomalies.

(Continued)

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551-***-**** ~ ****************@*****.***

Investigate more complicated, higher profile, patients’ inquiries received from channels above plus those directed to company executives; Work with the lines of business to assure appropriate resolution in a timely manner and in adherence to all company guidelines and policies.

Develop and send a full written summary to the vice presidents / executives boards on what occurred including transactional history, resolution, root causes and process improvements

Directly interface and negotiate with patients to resolve issues including sending written letters/documentation as needed Conduct root-cause analysis of patient’s inquiries; determine responsibilities and accountabilities; recommend corrective actions and process improvements to prevent recurrence.

Provide monthly and ad hoc reports to the lines of business purposes detailing root causes, trends and written analysis. Handle incoming calls from patients who are escalating their concerns.

Provide backup/cover for the Supervisor by assigning workloads and taking escalated calls.

Student Affairs Supervisor

Felician College, Business Department – Lodi, NJ 2007-2011

Supervised open house events for prospective students to teach inform them about studying business at the college

Organizing campus tours for 50 future students. Communicate with students, answering their questions about business courses; degree options; and the faculty at the college

Supervised a group of 15-20 students to organize and creating a positive experience for future students to join and in roll at the college Vice President of the Student Leadership Counsel at Felician College. Vice President, American Marketing Association at Felician College Student Chapter

Education

BA, Management/Marketing, Felician College 2007-2011

Class taken whereas follows understanding leadership business budgeting, understanding the workplace accounting/ finance, business ethics, writing corporate polices. S.W.O.T analysis training

RUTHERFORD HIGH SCHOOL 2003-2007

Graduated, High School Diploma

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