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Desk Technician Desktop Support

Location:
Westminster, CO, 80021
Posted:
April 21, 2023

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Resume:

Andrew P. Smith

**** *. ***** ******

Westminster, CO 80021

303-***-****

adwnzb@r.postjobfree.com

Objective

Hardworking Information Security Professional with strong communication and problem-solving skills and a desire to be an asset to my employer through constant learning and growth in the security field. Very goal oriented and experienced in working within team, individual and supervisory environments. I embrace the dedication and importance of the security profession and strive to exceed the expectations placed upon me.

Education

Westwood College Graduated July 2004 Bachelor of Science in Computer Networking Management

Westwood College Graduated December 2007

Bachelor of Science in Information Systems Security

Technical Skills

Clearances: DoD Secret Clearance (August 2006)

DoD Top Secret Clearance (July 2019)

SSBI (July 2019)

Certificates: GSLC (expires 4/2025)

Operating systems: Windows 7 through Windows 10 including Server 2008R2 and 2012R2 Mac OS9/X, Apple iOS, UNIX/Linux, Cisco IOS, Android

Hardware: Laptop, PC, Server, Racks, Switch, Router, Wireless Router, Printers

Software: Nessus, Purifile, MS Office through Office365, Outlook, Remedy, Active Directory, McAfee Antivirus, Symantec Antivirus, GFI Lan Guard, Splunk, Rapid7

Professional Experience

Ball Aerospace July 2012 – Present

Cyber Security Professional II (ISSO)

Primary ISSO for large 300+ person program with over 120 classified computers on several network domains.

Used Purifile for media downgrades and dirty word searches. This includes to lower-level classified systems as well as high to unclassified transfers.

Utilized Nessus to scan systems for vulnerabilities. Provided weekly and monthly IAVM patching updates to the customer.

Directed IT on which patches and upgrades to prioritize based on risk assessment. Worked with the IT group to document patches that couldn’t be applied for specific configuration reasons.

Conducted weekly audits of all systems using Splunk and GFI LAN Guard for audit reduction.

Submit new incoming hardware and software to the customer for approval before the hardware/software enters the area.

Organized shipments of classified hardware back to the customer per their destruction guidelines.

Obtained approval from customer to house unclassified standalone systems within the space, specifically meeting all TEMPEST separation requirements.

Produced full documentation to get networks accredited with DCID 6/3, and then worked the transition to an ICD503 accredited system going through the RMF process.

Managed multiple projects going on inside the space such as server room HVAC upgrades, specialized test facility reconfiguration, sprinkler head replacement, network cable replacement to bring the area up to current ICD503 standards as well as adding network ports to offices and cubicles.

Obtained approval from the customer to bring in their dedicated network. This projected started as only a few systems and has grown to over 20. This required writing and obtaining approval for multiple CONOPs’ to prove to the customer we had the necessary space and requirements.

Integrated vulnerability scanning and patching updates with multiple engineering groups.

Supported smaller ~75 computer area with many unique setups that were all required to have an approved CONOPs. Multiple systems with ATO’s and various levels of approval.

Coordinated and received approval for several cross-country moves of hardware.

Participated in successful inspections with the customer and accrediting agency.

Held Data Transfer Officer for both low to high and high to low transfers.

Worked with customers to obtain area accreditation, construction project approvals and some personnel approvals.

CSC/Lockheed Martin June 2006 – July 2012

Windows System Administrator/Senior Desktop Support Specialists

Serve as backup ISSO with experience in NISPOM Chapter 8 and ODAA guidelines and requirements. Provided ISSO support during yearly DSS audits. Received Superior rating last 4 years.

Was contact for program IT Security, Classified or Unclassified.

Supported 250+ onsite users plus 150+ remote users.

Provided first point of contact for all computer, software and printer related problems.

Worked as the Classified System Administrator for 70 systems across multiple domains and networks.

Setup, configured and maintained 2 Windows Server 2003 servers and 1 Server 2008 server for use as domain controllers, print servers, and file servers.

Setup multiple “trusts” between multiple Classified servers across a Classified WAN for file sharing between sites.

Setup and configuration of desktops and laptops.

Setup and configured 5 switches for local network, running three different subnets and two different VLANs.

Auction & Event Solutions August 2008 – May 2011

January 2014 – December 2014

Lead Technical Supervisor

Manage technician’s rolls during setup and tear down of equipment for various events.

Configured all equipment, including 4 Windows 2003 Servers, 50 tablets, 40 slates, 12 printers and 8 access points to be able to communicate on an isolated network.

Support 50 machines, 6 printers, 2 servers and 4 access points at various events.

Northrop Grumman April 2005 – June 2006

Help Desk Technician

Supported the Immigration and Customs Enforcement branch of the Department of

Homeland Security.

Main functions included remote access management and mainframe administration.

Provided administrative duties including support and maintenance for Active Directory accounts, computer hardware and software troubleshooting and Outlook support.

Maxtor July 2004 – April 2005

Help Desk Technician

Provided clients with support in installing internal hard drives, initializing the operating system installation, and troubleshooting drives once they were installed.

Provided support for external hard drives, assisted clients in installing drives, set up backup scripts and troubleshooting the drives.

CCI/IBM July 2003 – July 2004

Help Desk Technician

Provided clients with technical support concerning network, computer related issues, printers, proprietary applications, passwords, and Internet-based applications.

Gained knowledge of customer service, technical problem solving, and Lotus Notes.

Setup and administered training course for helpdesk technicians.

Freelance work

Installed and setup small business and home networks including wired, wireless, and combination networks.

Provided desktop support for Windows 2000, XP, Vista, Windows 7 and Windows 10.

Offered remote assistance in troubleshooting network issues, printer issues, operating system errors and computer setup problems.

Integrated network shared printers and shared network drives, including external

backup drives.

Provided consulting services and recommendations for PC, Laptop and network solutions, including purchase of hardware, software and integral network components.



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