Data Entry Customer Service
Resume:
Kelly Farmer
Experienced Supervisor
Forest Park, IL 60130
adwnza@r.postjobfree.com
Work Experience
Senior Claims Adjuster
Progressive Insurance and Casualty - Remote
July 2022 to Present
• Accurately document claims details, interview those involved in an accident, while delivering stellar customer service.
• Make coverage and liability decisions, and collaborate with peers to verify consistency of accident details.
• Possesses superior customer service skills. Displays independent judgment, finesse and diplomacy in all situations.
• Advanced or expert in computer skills: Word, Excel, Outlook, PowerPoint.
• Ability to work in a deadline-driven environment and handle multiple projects tasks with an attention to detail
Sr Disability Examiner
Sedgwick CMS Claims
November 2021 to Present
• Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan.
• Reviews and analyzes complex medical information to determine if the claimant is disabled as defined by the disability plan.
• Communicates with the claimants providers to set expectations regarding return to work.
• Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions
CCP Supervisor
Sahara Home Care - Melrose Park, IL
July 2020 to November 2021
• Provides support and assistance to clients and home care aides.
• Prioritizes duties and manages a team of over 75 home care aides
• Responsibly manages 100 clientele files and keeps required documentation up to date
• Works with case managers and case management units to establish professional relationships
• Reports to general manager
• Creates work schedules
Shift Supervisor RX
Cvs Pharmacy - Chicago, IL
November 2012 to March 2021
• Promoted pleasant shopping experiences and exceptional customer service in a high volume location for 8+ years.
• Assisted in the orientation and onboarding process of new employees.
• Stocked and replenished merchandise in the pharmacy and front store.
• Completed payroll and other weekly HR audit reports. Education
High school diploma in General Studies
Steinmetz Academic Centre - Chicago, IL
1999 to 2003
Completed Coursework in Business administration
Strayer University - Chicago, IL
2017
Skills
• EXCEL (3 years)
• MICROSOFT OFFICE (2 years)
• MS OFFICE (3 years)
• POWERPOINT (Less than 1 year)
• Management
• Employee Orientation
• Payroll
• Case Management
• Auditing
• Interviewing
• Microsoft Outlook
• Microsoft Office (3 years)
• Computer literacy
• Typing
• Shift Management
• Administrative Experience
• ICD-10
• Microsoft Excel
• Communication skills
• Computer skills
• Data entry
Certifications and Licenses
Licensed insurance adjuster
July 2022 to Present
Assessments
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Office (3 years), Excel (3 years), PowerPoint (2 years)
Contact this candidate