Management Intern Costumer Service

Sanam Thapa

**** ******** *****, ******* ** ***** 443-***-**** *************@*****.***

EDUCATION

Arundel High School Gambrills- Maryland

Graduation: June 2017

University of Maryland, College Park, School of Public Health College Park, MD Bachelor of Science in Family Science Graduation: May 2021 GPA: 3.547

WORK EXPERIENCE

Customer Service Specialist- Alight Retiree Health Solutions September 2022- Present

• Take calls to help participants get their health coverage.

• Process their health reimbursement accounts to provide accessible reimbursement.

• Update the participants’ information about their health insurances from their retiree companies.

Customer Concierge- CVS, Annapolis February 2022- September 2022

• Gave care and detailed information about medical products at CVS.

• Provided top-notch care in Health-Hub at CVS that was designed to help patients to make appointments and help customers find their medicines on the floor.

• Helped during crowd at the pharmacy with checking out the prescriptions.

• Helped customers learn more about the CPAP machine regulated by the health hub. Caregiver, Patient Care- Senior Helpers Lutherville, Maryland August 2021–March 2022

• Helped seniors with their day-to-day activities.

• Rotated through different houses to give personal care to patients with Alzheimer and Dementia.

• Helper patients bathe, go to restroom and talk to them throughout the day.

• Provide personal companion to the patients.

Intern, Women and Family Ascending Association, Wayne, NJ November 2020- Present

• Ensure that client assistance is provided in accordance with needs by answering phone calls and registering clients for client intake and translating oral and verbal communication in Nepali when appropriate.

• Provide community outreach programs by encouraging clients to find work and sharing opportunities with them.

• Serve as a point of contact for clients and external stakeholders.

• Attend events and meetings as per the director’s instruction and participated in webinars and virtual workshops.

• Drafted letters and memos as well as grant writing for the organization and helped in office management and record keeping.

Case Management Intern- Community Family Life Services, DC May 2019– September 2020

• Manage files and arrange the cases based on their severity.

• Research the backgrounds of clients and make appointments for them. Child Care assistant- Okla. Kids Childcare, Fairfax, VA October 2017 - February 2019

• Provide basic care and caregiving activities.

• Remain in constant communication with parents and update them on the progress of their children.

• Identify behavioral problems and determine the right course of action.

• Collaborate with other colleagues and adhere with teaching standards and safety. Volunteer Intern- University of Maryland Medical Center, Towson, MD May 2016- May 2017

• Transport patients and specimens to designated locations within the hospital; in wheelchairs or on stretchers.

• When required, manipulate such items as intravenous and oxygen equipment.

• Inform and update families when needed.

Assistant Hygienist- Towson smile Care, Towson, MD September 2014- May 2015

• Developed professional behavior and communication.

• Assisted with keeping the equipment hygienic.

SKILLS

• Computer skills

• Proficient in Word, Excel, PowerPoint, Google applications, New Medical Device Access

• Basic Familiarity with Record Handling and Charting

• Project Management, Costumer Service, Problem Solving, Interpersonal relationship

• Communicative with families, have done research paper on how the families work proximally and solve their problems

• Fluent in English, Hindi and Nepali, ability to engage with families and children

Contact this candidate