Service Representative Retail Stock
Resume:
LORENA GIL
CHICAGO, ILLINOIS, 60625
*********@*****.***
PROFESSIONAL EXPERIENCE
NORDSTROM OLD ORCHARD MALL -SKOKIE, ILLINOIS
Retail Stock & Fulfillment December 2015- Present
Receive and unload freight
Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments
Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency
Prepare and ship customer’s orders following quality, packing and shipping standards
Meet and/or exceed delivery shipping expectations
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
Accurate and efficient use of mobile and hand held devices
Assist in maintaining clean and organized selling floors and stockrooms
Provide general support to the store, set up special events, organize backroom, markdowns, and relocate store fixtures
ADVOCATE HEALTH CENTER CHICAGO, ILLINOIS
Customer Service Representative November 1997 - October 2013
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
EDUCATION
BRYANT & STRATTON COLLEGE CHICAGO, ILLINOIS
Jan 1985-Sep 1985
LAKE VIEW HIGH SCHOOL CHICAGO, ILLINOIS
High School Diploma, Jun 1983
ADDITIONAL SKILLS
• Radiology Clerk • Scheduling & Coding, • Assists clinical staff in maintaining accurate medical records and hang X- ray films for Radiologist to read • Answers Telephones • Faxes reports to Physician Offices and Healthcare Facilities
• Bilingual -English & Spanish
Contact this candidate