Help Desk Technician
Resume:
adwnu3@r.postjobfree.com
Miami, Florida, 33126
D E S K T O P / E ND USER SUPPORT T E CHNICIAN
Manuel Alejandro Ginori Aguila
About me
Organized, meticulous, detailed and results-oriented IT support technician. With a great ability to work in a team, to solve multiple problems, to perform multiple tasks, prioritize and manage time efficiently, standing out in high pressure environments, with time limits. Bilingual in Spanish and English
Core Competencies
Strong verbal and personal communication skills.
Decision-making, and critical thinking.
Self-motivated, initiative, maintains a high level of energy. Accuracy and attention to detail.
Career Objetives
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Technical Skills
Hardware: Installing, diagnosing, and troubleshooting hardware issues. Switches routers, UPS, RAM (DIMM & SODIMM), Video cards, Network Adapters, Part Replicators, Mobile Devices
Software: Installing, configuring and updating softwares of computers and network systems.
Microsoft 365, Office 365, Active Directory, Hypervisor, Windows Defender,Remote Control Applications, Windows Code Prompt. Programing Languages: Visual Basic, C++, HTML.
Operating Systems: Windows XP, 7, 8, 8.1, 10, 11, LINUX, Mac OS, iOS, Android. Windows Server 2012, 2016
Network Topology(LAN, WAN, Star, Ring, Bus).
OSI Model
Networking:
Work Experience
Identify, use, and control the tools in the field. Troubleshoot A/C circuits, parking lot lights, heating systems, and neon lighting in a commercial setting.
Installed power and circuits; run wiring for lights and other equipment. Managed telecommunications, data, and CCTV equipment. Wired various types of electrical signs from neon to LED signs. Handcrafted signs in the workshop and work with different materials such as aluminum, and plastic. Wired, tested, and troubleshot high-voltage buildings, pylons, monument signs, and lights. Miller Signs, LLC; USA 04 2022 - 08 2022
Electrician Helper:
Education
Bachelor of Automatic Engineering: 2018-2021
UCLV Martha Abreu
High School Degree 2014-2017
IPVCE Ernesto Guevara
Tech Launch 01 2023-At present
Certification Program-Network Security Professional Preparatory Conferred with customers by telephone and in person to provide information about products and services, took and entered orders, canceled accounts, and obtained details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
University Of Las Villas; Cuba 01 2019 - 01 2020 Customer Service Representative:
Certifications
CompTIA A+ ce Certification 2023
issued by CompTIA
Exam: 220 1101 & 220 1102
Microsoft 365 Certified: Fundamentals 2023
issued by Microsoft
Exam: MS-900
AWS Certified Cloud Practitioner 2023
issued by Amazon Web Services Training and Certification Exam: CLF-C01
Installed AC units, repaired damaged and dysfunctional parts, diagnosed and repaired systems. Installed new systems and ductwork, tested and checked major parts of AC units. Communicated maintenance or repair recommendations with customers to ensure high customer service satisfaction.
Fragosos Service INC; USA 08 2021 - 12 2021
A C Repair Assistant:
Used tools such as Network toner, Path Panel, Crimpers, Cable Testers, Punch Down tools, and multimeters.
Installed and supported systems of security cameras. Installed and congigurated injects, and lasers printers and scanners. Installed audio systems such as home theatre systems, sound bars, etc. TVS Miami, LLC; USA 01 2022 - 04 2022
CCTV Installer Assistant:
Contact this candidate