Data Entry Customer Service
Resume:
Maurice Munson
Customer Service / Call Center Richmond, VA 23227 ********@****.***
I am seeking a challenging position in administration performing various duties to enhance my abilities and utilize my skills with room for advancement and opportunity for professional growth.
Authorized to work in the US for any employer
Work Experience
Security Officer
Admiral Security- Richmond,VA
January 2018 to Present Duties: Patrolling several buildings on site, using handheld device to detect the areas patrolled. Verify elevators are working correctly. Assist guest if in need of directions or another service if needed.
Security Officer
Securitas - Richmond, VA
March 2017 to December 2017
Patrolling several buildings on site and parking decks. Assist tenants with lockout issues by getting master key to open their apartment. Call police if any emergency issues come up.
Customer Service/Sales
Pier 1 Imports - Glen Allen, VA
August 2016 to Present
Assisting customers with sales. ringing sale on computer terminal. also setting up displays. price changes and assist with store maintenance.
Customer Service
Home Depot - Warrenton, VA March 2015 to April 2016
Responsibilities
Assist customer with merchandise knowledge, assist with merchandise placement, Selling merchandise.
Skills Used
Worked in plumbing and garden department, Lite computing, using hand held computing devices, communicating with customers, Selling
Work at Home/Customer Service/Call Center
Amazon - Seattle, WA
November 2014 to January 2015
Responsibilities
Receive inbound calls, Make outbound calls, Repair and update any orders, Verify status of orders to customers, Enter sales,
Accomplishments
Seasonal employment: Assist company in helping handle a large volume of customers during the Christmas season .
Skills Used
Was able to demonstrate data entry skills, communication skills, trouble shooting skills, and computing skills
Work At Home/Call Center/Customer Service
Tele Tech/Best Buy - Richmond, VA
October 2013 to January 2014
Responsibilities
Receive inbound calls, enter sales, and repair issues, check status of orders.
Skills Used
Customer Service, Data Entry, Sales, Computer Software, Phone systems
Stock/Customer Service
J C Penny
September 2010 to January 2012
Duties: Receive stock; placing stock on selling floor; and assisting customers.
• I enjoyed my stock duties along with assisting customers.
Sales/Cashier
K&G Fashion Superstore
November 2009 to June 2010
Duties: Selling men and women clothing; entering sales in computer; counting drawer at the end of day; Answer call's on multi line phone
• I really enjoy working for K&G due to the great merchandise and working with customers to everyday store functions.
Sales/Cashier
S&K
May 2008 to April 2009
Duties: Selling men clothing; Set up displays; Making bank deposits; Shipping & receiving.
• This position was very rewarding. From working with customers to everyday store functions I really enjoyed working for S&K.
Customer Service/Data Entry
VERIZON
April 2000 to May 2007
Customer Repair Call Center
Duties: Answer calls for telephone repair from customers; Test and trouble shoot issue with customer; Dispatch tech to customer homes.
• I really enjoyed the contact with customer. They called from all over the world. Verizon is a great company to work for.
Customer Service/Data Entry
STAFFING SOLUTION/TIME LIFE September 1999 to April 2000
Duties: Assisting customers; answering multi-line phone; and data entry functions.
• Customer service is a challenging and rewarding experience; my position is very important to the company.
Document Clerk/File Clerk
STAFFING SOLUTION/MCGUIRE
May 1999 to June 1999
Duties: Reviewed documents for lawyers; assisted legal assistants with numbering and filing documents; also helped in the accounting department with their filing.
• I really enjoyed this position for its dynamic atmosphere, versatility, and interesting people and processes.
Clerical/Salesperson
HEILIG MEYERS
September 1998 to March 1999
Duties: answered front office switchboard, performed general office duties, data entry, and customer service, meet and exceed sales goals.
• I enjoyed this position for its versatility, customer contact and independent work environment.
Assistant Manager
BOMBAY COMPANY - Richmond, VA March 1998 to September 1998
Duties: customer service, data entry, merchandise display, assist store manager in hiring and training staff, organization/verification of daily sales records for corporate reports and bank deposits, coordination of seasonal inventory.
• I enjoyed this position for its fast-pace and high volume of customer diversity.
Store Manager
J. RIGGINGS
May 1993 to December 1996
Duties: hiring and training staff, organization of employee work schedule and payroll, data entry, customer service, coordination of team/sales building sessions, seasonal inventory, monitor and verify daily sales records and bank deposits, prepare shipping and receiving of all store merchandise and store fixtures.
• I enjoyed this position for its enormous responsibility and teamwork environment.
Education
VIRGINIA UNION UNIVERSITY # Richmond - Richmond, VA September 1982 to May 1984
LAFAYETTE HIGH SCHOOL # Williamsburg - Williamsburg, VA
1981
Additional Information
PROFESSIONAL SKILLS
Customer Service # Scheduling # Data Entry # Training # Sales # Management # Light Accounting # Fax &
Photocopier usage # Filing # Computer Software # Phone systems # Call Center
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