Reservation Specialist
Resume:
Brenda A. Hamilton
425-***-**** *******@*****.***
Former manager and accomplished business professional for over 30 years, with strong emphasis in the corporate travel industry (1994-2008.) I have a proven ability to implement effective policies and procedures, enhance productivity and increase efficiency within the workplace. My many years of public interaction allows my problem-solving skills to resolve and restore customer confidence.
TransWestCo 12/2022 – 03/2023
Seattle, WA
Reservation Specialist
Responds to charter reservation requests from corporate and retail clients.
Maintain client correspondence and confirm charter requests.
Manage open reservations until charter services have been completed.
Dispatched chauffeurs and monitored trips assigned.
Maintain operational files and accounts using the Santa Cruz program.
HomeSmart Realty 06/2022 – 04/2023
Bothell, WA
Licensed Broker
Meet and greet new homebuyers.
Facilitate open houses / private home showing.
TransWestCo
12822 Highway 99 01/2022 – 12/2022
Everett, WA 98204
CDL Shuttle Bus Driver
Perform DOT daily inspections on assigned equipment and fuel equipment as necessary.
Drive a fixed route with scheduled pick-up and drop-off locations for passengers.
Provide excellent customer service in every interaction.
Maintain shuttle, van, or bus cleanliness.
Redfin Realty 08/2021 – 06/2022
Seattle, WA
Licensed Broker
Meet and greet new homebuyers.
Facilitate open houses / private home showing.
First Student, Inc 01/2020- 06/2020
13525 Lake City Way NE
Seattle, WA 98125
School Bus Driver
Responsible for transporting students to and from school and school related extracurricular activities.
Excellent vision, quick response/reaction time, and the ability to handle any disputes or emergencies that occur on the bus.
Perform pre/post trip inspections daily to ensure the bus operates safely.
Maintain accurate student count during boarding and unloading at scheduled stops.
Ensure students are seated safely, no students are left behind.
MV Transportation, Inc 04/2019 – 10/2020
19835 Woodinville Snohomish Rd
Woodinville, WA 98072
Shuttle Bus Driver
Perform DOT pre-trip inspection daily on assigned 14-passenger shuttle.
Maintain on-time scheduled arrivals and departures.
Adhere to all company safety policies and guidelines to ensure an accident-free driving record.
Patient and safe transportation professional with 2 years’ experience.
Current Class B CDL with excellent driving history.
Complete knowledge of DOT guidelines and Motor Carrier Safety rules and regulations.
Solid knowledge of safety requirements for equipment transport and handling.
Good ability to use maps and follow directions for routing and designated stops.
Professional customer service, problem solving, and de-escalation skills.
Lyft, Inc / Uber, Inc 01/2018 – 04/2019
Seattle, WA
Rideshare Driver
Committed to providing safe and reliable transportation to customers in a clean and comfortable car.
Inspect & maintain my privately-owned vehicle for any potential safety issues.
Assist occupants in & out of vehicle.
Escort occupants & their guests to desired destinations using GPS mapping system throughout the TRI STATE area.
Maintain a professional personal appearance & demeanor.
Operate the vehicle in a safety-oriented manner while maintaining a high comfort level.
Personally, engage and communicate with passengers during ride to ensure a pleasant experience.
Fred Meyers 10/2017 - 07/2018
21045 Bothell Everett Hwy 06/2010 - 04/2013
Bothell, WA 98021
Clicklist Associate
Personal shopper for Fred Meyer’s customers through the company's online order service
Personally, selected quality food and non-food items per customer’s request.
Provided car side package loading service.
Ensured customer satisfaction by resolving any dissatisfaction issues immediately.
Education:
Green River CC Associate Science - Criminal Justice 2013 12401 SE 320th St, Associate Science - Liberal Arts 2013
Auburn, WA 98092
Licenses / Certifications: WA State Notary w/ Remote Endorsement (current)
WA State Real Estate Brokers License (inactive)
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