Service Representative Customer

Gwendolyn Reshire Wyatte

Stone Mountain, Georgia 30087

770-***-**** Cellular

*******@*****.***

SUMMARY

Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Sales experience, troubleshooting, tech support, and customer care, handling customer complaints, and maintaining a positive and friendly disposition. Coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction

SKILLS:

· Verify identification all guest

Excellent communication skills with a focus on customer service

Experience with Microsoft Office – Word & Excel

Strategic Planning, Team Building

Conflict Resolution, Troubleshooting and Research

Leadership Skills, Client Service

Problem Solver, Office Administration

Listening Skills, MS Word, Excel, PowerPoint

EDUCATION

● University of Phoenix

Associate of Arts - Medical Records, Augusta, GA (Completed)

November 2013 GPA (3.5/4.0), Summa cum Laude

PROFESSIONAL EXPERIENCE

06/21 – Current Customer Care Specialist Encompass Supply, Lawrenceville, GA

Managed large amounts of inbound and outbound calls in a timely manner

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Evaluated office production, greet and assist Customer/clients on a daily basis

· Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Listening to our customers’ concerns and showing empathy while resolving their issues

07/20 – 02/21 Customer Care Specialist Kelly Service/Assurant, Duluth, GA

· Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.

· Listening to our customers’ concerns and showing empathy while resolving their issues

· Take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.

06/19 – 07/20 Security Professional Allied Universal, Atlanta, GA.

● Verify all guest and delivery services

● Communicate any suspicious activity

● Secure property

12/18 –06/19 Publix, Decatur, GA Cashier (Part-time)

● Welcoming customers

● Answering their questions and helping them locate items and providing advice or recommendations

● Operating scanners, scales, cash registers, and other electronics

● Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer

06/18 – 11/18 Diverse Therapy, Inc., Stone Mountain, GA Front Desk Receptionist

● Responsible for handling front office reception and administration duties

● Greeting guests, answering phones, handling company inquiries

● Sorting and distributing mail

● Scheduling appointments, Intake coordinator, and insurance verifications

11/14 – 06/18 Encompass Supply Chain Solution Parts Sales Representative

● Managed large amounts of inbound and outbound calls in a timely manner

● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

● Seize opportunities to upsell products when they arise

● Evaluated office production, greet and assist Customer/clients on a daily basis

04/12 – 10/12

Reid’s Grocery Store, Aiken, SC Cashier

● Operating scanners, scales, cash registers, and other electronics

● Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer

08/11 – 03/12 Urban Outfitters Inc., Trenton, SC Customer Service Representative

● Attracts potential customers by answering product and service questions

● Suggesting information about other products and services

● The target is to ensure excellent service standards and maintain high customer satisfaction ● Generate refunds for lost, damaged, or unsatisfied with product

02/08 – 04/11 Internal Revenue Service, Dunwoody, GA Data Transcriber

● Have good attention to detail

● Strong data entry skills and comfortable working in front of a computer throughout shift

● Position enters information from tax returns into the IRS computer system

Contact this candidate